Layton ServiceDesk - Troubleshooting - Can't Login
From Layton Support
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=''Access is denied, Error message 401.2''= | =''Access is denied, Error message 401.2''= | ||
On launch, if you get an error page with the message ''Access is denied'', ''Error message 401.2'', follow these steps: | On launch, if you get an error page with the message ''Access is denied'', ''Error message 401.2'', follow these steps: | ||
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| + | ==Windows Server 2012== | ||
| + | #Open Internet Information Services (IIS) Manager. | ||
| + | #In the left-hand pane, expand ''Server > Sites > Default Web Site'' and click ''LaytonServiceDesk''. | ||
| + | #In the right-hand pane, click ''Basic Settings...''.<br /><br /><p>[[File:Lsd iis passthru auth01.png|link=]]</p><br /> | ||
| + | #In the ''Edit Application'' dialog, click the ''Connect as...'' button. | ||
==Windows Server 2003== | ==Windows Server 2003== | ||
Revision as of 06:34, 19 February 2014
Contents |
Access is denied, Error message 401.2
On launch, if you get an error page with the message Access is denied, Error message 401.2, follow these steps:
Windows Server 2012
- Open Internet Information Services (IIS) Manager.
- In the left-hand pane, expand Server > Sites > Default Web Site and click LaytonServiceDesk.
- In the right-hand pane, click Basic Settings....
- In the Edit Application dialog, click the Connect as... button.
Windows Server 2003
- Open Internet Information Services (IIS) Manager.
- Check that Integrated Windows authentication is checked:
- If you had to change it, restart IIS.
Windows Authentication Prompt
If you get a Windows Authentication Prompt when you launch Layton ServiceDesk, you can add the Layton ServiceDesk site to Trusted Sites.
