Layton ServiceDesk - System Requirements
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=Overview= | =Overview= | ||
| − | Layton ServiceDesk | + | Layton ServiceDesk is a 100% Web-based application and has been designed to be: |
| − | The system requires a database server on Microsoft SQL Server | + | *Installed on a Windows-based operating system |
| + | *Used on either 32- or 64-bit Windows Server | ||
| + | *Accessed by any device running Internet Explorer, Firefox, Chrome or Safari | ||
| + | *Compatible with Exchange Server 2003, 2008 & 2010. SMTP, POP3, IMAP. | ||
| + | |||
| + | The system requires a database server on Microsoft SQL Server 2008 or later. The system is compatible with SQL Server Express editions to ensure that it is as cost efficient for small users as it is for larger ones. Small users will be able to implement the system without having to bear the additional costs of a full SQL Server implementation. Larger users or Companies with SQL Server already installed will be able to implement the system on their SQL server and benefit from the performance and scalability advantages that this brings. | ||
SQL Server Express is essentially a scaled down version of the full SQL Server. For most users SQL Server Express should be sufficient to run Layton ServiceDesk. | SQL Server Express is essentially a scaled down version of the full SQL Server. For most users SQL Server Express should be sufficient to run Layton ServiceDesk. | ||
| − | The Full SQL version is generally intended for | + | The Full SQL version is generally intended for larger companies or those that expect a large amount of records that may accumulate as the application is used. You can easily upgrade to Full SQL Server later if required without any loss of data. |
=Servers= | =Servers= | ||
| − | + | The application requires at least an application and a SQL Server. These can be on the same or different servers. | |
==Layton ServiceDesk Application Server== | ==Layton ServiceDesk Application Server== | ||
| + | ===Hardware Requirements=== | ||
{| class="wikitable" border="1" | {| class="wikitable" border="1" | ||
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! style="background:#009999; width: 150px; color: #FFFFFF"|Requirement | ! style="background:#009999; width: 150px; color: #FFFFFF"|Requirement | ||
! style="background:#009999; width: 850px; color: #FFFFFF"|Recommendation | ! style="background:#009999; width: 850px; color: #FFFFFF"|Recommendation | ||
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|Hard drive space | |Hard drive space | ||
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|Minimum RAM | |Minimum RAM | ||
|2GB | |2GB | ||
| + | |} | ||
| + | ===Software Requirements=== | ||
| + | {| class="wikitable" border="1" | ||
| + | |-style="vertical-align:top;" | ||
| + | ! style="background:#009999; width: 150px; color: #FFFFFF"|Requirement | ||
| + | ! style="background:#009999; width: 850px; color: #FFFFFF"|Recommendation | ||
| + | |-style="vertical-align:top;" | ||
| + | |Operating System | ||
| + | |Windows Server 2008, 2012 or 2016. | ||
| + | |-style="vertical-align:top;" | ||
| + | |System Components | ||
| + | |'''[https://www.microsoft.com/en-au/download/details.aspx?id=21 ASP.NET Framework 3.5]''' | ||
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*Microsoft SQL Server 2005 or later | *Microsoft SQL Server 2005 or later | ||
*Microsoft SQL Server Express 2005 or later. | *Microsoft SQL Server Express 2005 or later. | ||
| + | |||
| + | If you don't have any version of SQL Server installed, you may download the free SQL Server 2014 Express edition from '''[https://www.microsoft.com/en-us/download/details.aspx?id=53167 here]'''. You should choose a ''WT (With Tools)'' version to get Microsoft SQL Server Management Studio. Management Studio offers features such as database backup and recovery options. | ||
| + | |||
| + | ===SQL Server Browser Service=== | ||
| + | If Layton ServiceDesk is to be installed on a server that is separate from the one hosting the SQL database, the '''[https://technet.microsoft.com/en-us/library/ms181087(v=sql.105).aspx SQL Server Browser Service]''' must be enabled, or Layton ServiceDesk will not be able to see your SQL Server. | ||
| + | |||
| + | ===Windows Account=== | ||
| + | A Windows account should be added in Management Studio in SERVER ➤ Security ➤ Logins. This should be used to access SQL Server during installations and upgrades. | ||
| + | |||
| + | In Properties, default settings can be specified, but make sure it has the ''public'' and ''sysadmin'' roles in the ''Server Roles'' tab and it has permission to connect and login in the ''Status'' tab. | ||
==Exchange Server== | ==Exchange Server== | ||
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*389: LDAP, for importing user names from an LDAP directory and for authentication. | *389: LDAP, for importing user names from an LDAP directory and for authentication. | ||
*1433: SQL Server | *1433: SQL Server | ||
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=Clients= | =Clients= | ||
Revision as of 07:16, 18 April 2017
Contents |
Overview
Layton ServiceDesk is a 100% Web-based application and has been designed to be:
- Installed on a Windows-based operating system
- Used on either 32- or 64-bit Windows Server
- Accessed by any device running Internet Explorer, Firefox, Chrome or Safari
- Compatible with Exchange Server 2003, 2008 & 2010. SMTP, POP3, IMAP.
The system requires a database server on Microsoft SQL Server 2008 or later. The system is compatible with SQL Server Express editions to ensure that it is as cost efficient for small users as it is for larger ones. Small users will be able to implement the system without having to bear the additional costs of a full SQL Server implementation. Larger users or Companies with SQL Server already installed will be able to implement the system on their SQL server and benefit from the performance and scalability advantages that this brings.
SQL Server Express is essentially a scaled down version of the full SQL Server. For most users SQL Server Express should be sufficient to run Layton ServiceDesk.
The Full SQL version is generally intended for larger companies or those that expect a large amount of records that may accumulate as the application is used. You can easily upgrade to Full SQL Server later if required without any loss of data.
Servers
The application requires at least an application and a SQL Server. These can be on the same or different servers.
Layton ServiceDesk Application Server
Hardware Requirements
| Requirement | Recommendation |
|---|---|
| Hard drive space | 50-75 MB for the program installation. Allow at least 500 MB for growth in the folder structure. This is for attachments and other files related to the application. |
| Minimum processor | Intel Xeon. For testing and trial purposes, the application can be installed on an Intel Core i3. This is not a recommended live server configuration. |
| Minimum RAM | 2GB |
Software Requirements
| Requirement | Recommendation |
|---|---|
| Operating System | Windows Server 2008, 2012 or 2016. |
| System Components | ASP.NET Framework 3.5 |
SQL Server
Either the enterprise (full) version of SQL Server or the free Express version can be used. SQL Server does not need to be installed on the same server as Layton ServiceDesk.
- Microsoft SQL Server 2005 or later
- Microsoft SQL Server Express 2005 or later.
If you don't have any version of SQL Server installed, you may download the free SQL Server 2014 Express edition from here. You should choose a WT (With Tools) version to get Microsoft SQL Server Management Studio. Management Studio offers features such as database backup and recovery options.
SQL Server Browser Service
If Layton ServiceDesk is to be installed on a server that is separate from the one hosting the SQL database, the SQL Server Browser Service must be enabled, or Layton ServiceDesk will not be able to see your SQL Server.
Windows Account
A Windows account should be added in Management Studio in SERVER ➤ Security ➤ Logins. This should be used to access SQL Server during installations and upgrades.
In Properties, default settings can be specified, but make sure it has the public and sysadmin roles in the Server Roles tab and it has permission to connect and login in the Status tab.
Exchange Server
If Exchange Server will be used for email functions, versions 2003, 2007, 2010, 2013 are supported via POP3 or IMAP and SMTP protocols. Exchange server does not need to be installed on the same server as Layton ServiceDesk.
Ports
These are default ports and are the supported ones. Use different ports under your own advisement.
- 80: Web, for the web application
- 135: IIS Integrated Authentication. See Special Note on IIS Integrated Windows Authentication.
- 389: LDAP, for importing user names from an LDAP directory and for authentication.
- 1433: SQL Server
Clients
Any operating system running Internet Explorer 9+, FireFox, Chrome and Safari, with cookies enabled, is supported.
Recommended Screen Resolution
Layton ServiceDesk can support any screen resolution as the application is fully configurable, so whether you operate with standard monitors running a low resolution or the largest wide screen monitors, you can configure Layton ServiceDesk software to maximize your screen real estate. Out of the box we have configured Layton ServiceDesk for the following resolutions.
- Analysts 1280 x 1024
- End User 800 x 600
Upgrading from HelpBox
Your database can be imported during the installation process. The database version must be 5.0.5, so you'll have to upgrade to HelpBox 5.0.5 if you have not yet done so, and upgrade the database through HelpBox.
Integration with AuditWizard
In order to connect Layton ServiceDesk to AuditWizard, your AuditWizard installation must be v8.1.4 or later with the database running on a SQL Server.
