Layton ServiceDesk - System Access and Menu

As discussed in the System Access and Menu Structure section there are two types of system access, Analyst and End User. The Analyst then has a further level of security or system access depending on their “Security Group” setting. This setting will either be Administrator or Standard where the Administrator Menu item will not be made available.

Any Menu item can be selected at any time but when creating or editing data unless the “Save” icon or button (if available) is selected then details entered will not be saved.

Login Page

After selecting the Layton ServiceDesk™ shortcut or web connection you will then be presented with the Logon screen to enter your user name and password. Then select the type of system access required, in this case, “Analyst Login”.

The login screen is also configurable so if you do not require End Users to have access to the system you can change the login screen option by using the Administration | General Settings | Security | General Security and “Allow End User login”. With this option turned off there will be no fields for the End user to login. End Users can register themselves when first accessing the system, but this facility can be removed by using Administration | General Settings | Security | Global End User Security and “Allow End User Reg”.

If you have not set any system users up then user of “Admin” and Password of “mib” will provides initial entry to the system.

Analyst Menu

When accessing Layton ServiceDesk™ as an Analyst you will be presented with the Menu structure at the top of the screen and your “Home” screen or view as you have specified using My Settings | Home Screen. Otherwise you see the system default screen, which is “My Assigned Requests” or Requests that have been assigned to you.