Layton ServiceDesk - Settings - Libraries - Cost Items

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Cost Items are items or services that may be requested or fulfilled in the process of completing a Request, Problem or Change. Cost Items are categorized in a tree structure like the Request and Task Types. Cost Items can be assigned a cost value and cost items can be applied to Requests, Problems and Changes through the Cost Sheet along with Labor Charges (see Request Costs).

Select the Item at the tree level above the level you require to insert a Item and click the Add button. A new sub level can then be defined. To create a new top level request type click on the Cost Item name at the top of the tree structure and click the Add button. To rename an Item simply click on the Item and the option will be displayed. To relocate an Item within the tree structure, simply drag the Item to the desired parent location.

Next article in this series: Drop Down Lists

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