Layton ServiceDesk - Settings - Global List View - End User Request

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Advanced Actions

Removing the Change Request Status Button Column

The End User Request form has four button columns by default:

Tasks
Comments
Attachments
Change Request Status

To remove the Change Request Status button column:

1. Go to Administration > Global List Views > End User Request.
2. Click any Change Request Status button. A settings page will open.
3. In the settings, change the Column Width to 0 Pixels. Click Save.

The column will disappear from the request list view.

Resetting the Global End User List View

Resetting the list view requires a SQL query. Note that this will reset all the columns, so any changes you've made will be lost.

1. Back up your database using SQL Server Management Studio.
2. Connect to the LaytonServiceDesk database in SQL Server Management Studio.
3. Click the New Query button.
4. Choose LaytonServiceDesk in the Available Databases drop-down menu.
5. Copy and paste the following query into the query field and execute it:

UPDATE resultsetprofile<br /><br /> SET sys_resultsetprofile_xml = '<br /> <request pagecolor="#EEEEEE" toolboxtop="48" toolboxleft="1488" table="request" backimg="" height=""><label1 top="32" left="536" font-family="Verdana" font-size="18" color="#003366" font-bold="false">{{request}}s</label1><filter1 font-family="Verdana" font-size="11" color="#000000" userreq="false" caption="" tabindex="" left="872" top="24" width="300">Requests Filter</filter1><resultset top="72" left="24" maxrows="18" width="1149" height=""><field1 heading="ID" font-family="Verdana" font-size="11" color="#000000" width="5%" bgcolor="#FFFFFF" headingbgcolor="#CCCCCC" align="left" headingalign="left">sys_request_id</field1><field4 heading="Date" font-family="Verdana" font-size="11" color="#000000" width="15%" bgcolor="#FFFFFF" headingbgcolor="#CCCCCC" align="left" headingalign="left">sys_requestdate</field4><field2 heading="{{requesttype}}" width="19%" font-family="Verdana" font-size="11" color="#000000" bgcolor="#FFFFFF" headingbgcolor="#CCCCCC" align="left" headingalign="left">sys_requesttype_id</field2><field5 heading="Problem Summary" font-family="Verdana" font-size="11" color="#000000" width="18%" align="left" headingalign="left">sys_problemsummary</field5><field6 heading="Priority" font-family="Verdana" font-size="11" color="#000000" width="10%" align="center" headingalign="center">sys_requestpriority</field6><field3 heading="Status" width="10%" font-family="Verdana" font-size="11" color="#000000" bgcolor="#FFFFFF" headingbgcolor="#CCCCCC" align="center" headingalign="center">sys_requeststatus</field3><actionlink width="5%" heading="" font-family="verdana, arial, sans-serif" font-size="11" color="#000000" bgcolor="#FFFFFF" headingbgcolor="#CCCCCC" align="center" headingalign="center" linkimg="~/Application_Images/16x16/tasks_16.png" linkhasitemsimg="~/Application_Images/16x16/task_hasitems.png" linkinactiveimg="" linkimgalt="{{action}}s" linkhasunreaditemsimg="">View</actionlink><commentlink width="5%" heading="" font-family="verdana, arial, sans-serif" font-size="11" color="#000000" bgcolor="#FFFFFF" headingbgcolor="#CCCCCC" align="center" headingalign="center" linkimg="~/Application_Images/16x16/Comments_16.png" linkhasitemsimg="~/Application_Images/16x16/Commentshasreaditem16px.png" linkinactiveimg="" linkimgalt="{{comment}}s" linkhasunreaditemsimg="~/Application_Images/16x16/Commentshasunreaditem16px.png">Comments</commentlink><attachlink width="5%" heading="" font-family="Verdana" font-size="11" color="#000000" bgcolor="#FFFFFF" headingbgcolor="#CCCCCC" align="center" headingalign="center" linkimg="~/Application_Images/16x16/attach_16.png" linkhasitemsimg="~/Application_Images/16x16/attachhasitems_icon_16px.png" linkinactiveimg="" linkimgalt="" linkhasunreaditemsimg="">Attachment</attachlink><opencloselink width="5%" heading="" font-family="verdana, arial, sans-serif" font-size="11" color="#000000" bgcolor="#FFFFFF" headingbgcolor="#CCCCCC" align="center" headingalign="center" linkimg="application_images\16x16\Request_Open.png" linkhasitemsimg="" linkinactiveimg="" linkimgalt="" linkhasunreaditemsimg="">Open Close</opencloselink></resultset></request><br /> '<br /><br /> WHERE sys_resultsetprofile_id = 'enduserrequest'

Now the default column configuration has been restored.

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