Layton ServiceDesk - Settings - Company Structure - Manage Analyst Group

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Previous article in this series: Manage Analyst

Define any Analyst Groups that are required in Administration > Company Structure > Manage Analyst Groups. Then add the required Analysts for each Group by selecting the Edit button on the Analyst column on the Manage Analyst Group form. An Analyst can belong to more than one Group but one of these groups can be the default group that will be automatically filled in when the user is assigned a request.

Next article in this series: Manage End User

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