Layton ServiceDesk - Settings - Company Structure - Manage Analyst Group
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Define any Analyst Groups that are required in '''Administration > Company Structure > Manage Analyst Groups'''. Then add the required Analysts for each Group by selecting the ''Edit'' button on the Analyst column on the Manage Analyst Group form. An Analyst can belong to more than one Group but one of these groups can be the default group that will be automatically filled in when the user is assigned a request. | Define any Analyst Groups that are required in '''Administration > Company Structure > Manage Analyst Groups'''. Then add the required Analysts for each Group by selecting the ''Edit'' button on the Analyst column on the Manage Analyst Group form. An Analyst can belong to more than one Group but one of these groups can be the default group that will be automatically filled in when the user is assigned a request. | ||
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| + | Analyst Group Skills are used in the same way as Analyst Skills and are only really necessary if Requests will be assigned to Groups as opposed to individual Analysts. See the Analyst Groups and Request Assignment sections of the System Concepts chapter for details on how they are used. To define Group Skills, select the ''Edit'' button under the Skills column on the Manage Analyst Groups form. | ||
Next article in this series: '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage End User|Manage End User]]''' | Next article in this series: '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage End User|Manage End User]]''' | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 00:00, 29 March 2011
Previous article in this series: Manage Analyst
Define any Analyst Groups that are required in Administration > Company Structure > Manage Analyst Groups. Then add the required Analysts for each Group by selecting the Edit button on the Analyst column on the Manage Analyst Group form. An Analyst can belong to more than one Group but one of these groups can be the default group that will be automatically filled in when the user is assigned a request.
Analyst Group Skills are used in the same way as Analyst Skills and are only really necessary if Requests will be assigned to Groups as opposed to individual Analysts. See the Analyst Groups and Request Assignment sections of the System Concepts chapter for details on how they are used. To define Group Skills, select the Edit button under the Skills column on the Manage Analyst Groups form.
Next article in this series: Manage End User
