Layton ServiceDesk - Reporting - Overview
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==List of Included Reports== | ==List of Included Reports== | ||
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| + | ===Statistics=== | ||
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| + | ===Request Reports=== | ||
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| + | ===Problem Reports=== | ||
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| + | ===Change Reports=== | ||
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| + | ===Task Reports=== | ||
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| + | ===Priority/SLA Reports=== | ||
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| + | ===Miscellaneous Reports=== | ||
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| + | ===Custom Reports=== | ||
==Creating New Reports== | ==Creating New Reports== | ||
Revision as of 06:54, 22 August 2013
Contents |
Overview
Layton ServiceDesk includes a powerful reporting and analytics engine with the ability to create and customize your own reports, including the ability to export to CSV, XLS and PDF.
Layton ServiceDesk includes over 100 predefined reports and charts out of the box. Each report provides ServiceDesk Analysts and Management with key data at their finger tips. While the canned reports will be more than adequate for most users, Layton ServiceDesk provides a powerful Report Builder tool which enables you to create any report you need using the intuitive report builder interface. You can very quickly create detailed data grid reports with Pie, Column and Line charts. A number of Trend charts are also include and you can create your own trend reports, which are particularly useful to spot spikes in your help desk data.
This guide defines how to create, copy, modify, schedule and delete reports and also how to restore the system default reports that are supplied with the Layton ServiceDesk. All the Layton ServiceDesk Reports are stored as XML files in the Reports table in the Layton ServiceDesk database.
List of Included Reports
Statistics
Request Reports
Problem Reports
Change Reports
Task Reports
Priority/SLA Reports
Miscellaneous Reports
Custom Reports
Creating New Reports
Proceed to Creating New Reports.
