Layton ServiceDesk - Release Notes - Version 6.6.5

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Earlier Version

Overview

ServiceDesk v6.6.5 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.

Determining the Currently Installed Version

Please refer to this article to determine the currently installed version.

Obtaining the Update

Please log in to the Client Support Portal to download the upgrade installer.

Test Installation

We recommend that you create a Test Installation and upgrade it before committing to updating your live system.

Known Issues

On launch, you may see this error:

   Description: The application attempted to perform an operation not allowed by the security policy.
   To grant this application the required permission please contact your system administrator or change
   the application's trust level in the configuration file.
   
   Exception Details: System.Security.SecurityException: Request for the permission of type
   'System.Web.AspNetHostingPermission, System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' failed.

Please refer to this article for the fix.

This will be resolved in a future update.

Upgrade Procedure

Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.

1. Extract the lsd665_upgrade folder from the archive
2. Back up your database
3. In Windows Services Console:
   1. Stop the IIS Admin service
   2. Stop the LaytonServiceDesk service
4. Open the lsd665_upgrade folder.
5. Right-click the installer lsd665_upgrade.exe and select Run as administrator. This will avoid permission issues.
6. In Windows Services Console, start the IIS Admin and LaytonServiceDesk services.

New Features

#	Title	Description

Bug Fixes

#	Title	Description
66053	Analysts Not Excluded When Analyst Group Selected	With Show Only Analyst Within Group enabled in Administration > Company Structure > Manage Analyst Group > GROUP > Settings > Access Restrictions, Analysts were not being excluded from the Analyst dialog on the Request form.