Layton ServiceDesk - Release Notes - Version 6.6.3
ServiceDesk v6.6.3 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.
Determining the Currently Installed Version
Please refer to this article to determine the currently installed version.
Obtaining the Update
Please log in to the Client Support Portal to download the upgrade installer.
We recommend that you create a Test Installation and upgrade it before committing to updating your live system.
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.
- Extract the lsd663_upgrade folder from the archive
- Back up your database
- In Windows Services Console:
- Stop the IIS Admin service
- Stop the LaytonServiceDesk service
- Open the lsd663_upgrade folder.
- Right-click the installer lsd663_upgrade.exe and select Run as administrator. This will avoid permission issues.
- In Windows Services Console, start the IIS Admin and LaytonServiceDesk services.
|66259||New Business Rule Criterion: X Days After Status Changed||A new column, sys_changestatus_date, has been added to the request table. This column stores the date when the status is changed. Using this as a reference point in time, a Business Rule can be configured to perform an operation after a specified number of days have passed since the last status change.
Rules can be created that will, based on this timer, change statuses of tickets. For example, a ticket that is in a status of "Open" can be changed to the status to "Hold" after 2 days.
|66454||Email Keyword Enhancements||A limitation in the configurable options for the Email Keywords feature has led to a major revision. You can now set any combination of Request Type, Request Class and Request Status to be set on processing a keyword. The Edit Email Keyword dialog has been reorganized for clarity.|
|66468||Reordering Priorities||Priorities can now be arranged manually instead of automatic alphabetical sorting. You no longer have to name your Priorities 01 High, 02 Low, etc., in order for them to appear in the sequence you want in menus. See Setting Priority Order.|
|66405||Error: "Failed to Save" on Request Modification||Under certain circumstances, when saving a modified Request, the error Failed to Save would appear.|
|66422||Email Additional End User on Comment Not Working||After adding an additional End User via the Select End User interface, the End User was not saved with the comment, and an email notification was not sent to that additional End User.|
|66469||Business Rules Not Triggering on User-Defined Criteria||User-defined fields used as criteria in Request Business Rules were not triggering.|
|66516||Solution Pane Not Populated After Template Application||If a Request Template included a solution from the Solution Base, when the template was applied, the Solution Description was not copied from the solution to the Request form.|
|66532||Solution Saved, Search Not Performed When Enter Key Pressed||In the Solution Base, if a solution were displayed in the right-hand pane and a search term were entered into the search field at the top of the left-hand navigation pane, then the Enter key was pressed, this was interpreted as "save the currently displayed solution", rather than "initiate search". Now, entering a search term while a solution is loaded will interpret an Enter keystroke as "search".|
|66537||New Identity Seed for Request ID|
|66543||.msg Attachments Emailed in Are Broken|
|66574||Purging Test Data|
|66577||Manage Departments Bug|
|66590||Increase Character Count for Email Keywords|