Layton ServiceDesk - Release Notes - Version 6.5.9

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Contents

Overview

ServiceDesk v6.5.9 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.

Obtaining the Update

Please log in to the Client Support Portal to download the upgrade installer.

Procedure

Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.

  1. Extract the lsd659_upgrade folder from the archive
  2. Back up your database
  3. Stop the IIS Admin service
  4. Stop the LaytonServiceDesk service
  5. Run the upgrade installer lsd659_upgrade.exe inside the lsd659_upgrade folder. We recommend that you right-click the installer and select Run as administrator to avoid permission issues.

New Features

# Title Description
65695 Green badge on Attachment Button on Analyst Request form to Indicate Presence of Attachments A green badge can be enabled to appear in the Request form to indicate that an End User has attachments. These are added in End User Properties.

Bug Fixes

# Title Description
1387 Can't Save End User with Company Level Disabled and a Site Name Containing an Apostrophe
1390 Broken Site Dialog on End User Self Registration Form
65542 sys_siteid Not Populated When End User Creates Request
65544 Can't Save Requests without sys_eusername
65559 No Dates in Change Request (RFC) Notification
65600 Can't Select End Users with Apostrophe in Name
65606 SQL Error on Page 2 of Search Results
65647 Assign Only to Analyst Group
65667 Cannot Use Custom Dates in Reports
65693 Dashboard Display Issues
65713 Report Display Issue
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