Layton ServiceDesk - Release Notes - Version 6.5.9

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|Green badge on Attachment Button on Analyst Request form to Indicate Presence of Attachments
|The Attachment button [[File:Lsd btn attach badged 16px.png|link=]] will be badged to indicate the presence of attachments, without having to check by clicking the button. Files are attached in '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage End User#Documents|End User Properties]]'''
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|The Attachment button [[File:Lsd btn attach badged 16px.png|link=]] will be badged to indicate the presence of attachments, without having to check by clicking the button. Files are attached in '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage End User#Documents|End User Properties]]'''. Refer to '''[[Layton ServiceDesk™ - Logging A New Request#End User Attachments|article]]'''.
 
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Revision as of 01:21, 30 September 2015

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Contents

Overview

ServiceDesk v6.5.9 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.

Obtaining the Update

Please log in to the Client Support Portal to download the upgrade installer.

Procedure

Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.

  1. Extract the lsd659_upgrade folder from the archive
  2. Back up your database
  3. Stop the IIS Admin service
  4. Stop the LaytonServiceDesk service
  5. Run the upgrade installer lsd659_upgrade.exe inside the lsd659_upgrade folder. We recommend that you right-click the installer and select Run as administrator to avoid permission issues.

New Features

# Title Description
65695 Green badge on Attachment Button on Analyst Request form to Indicate Presence of Attachments The Attachment button Lsd btn attach badged 16px.png will be badged to indicate the presence of attachments, without having to check by clicking the button. Files are attached in End User Properties. Refer to article.

Bug Fixes

# Title Description
1387 Can't Save End User with Company Level Disabled and a Site Name Containing an Apostrophe
1390 Broken Site Dialog on End User Self Registration Form
65542 sys_siteid Not Populated When End User Creates Request
65544 Can't Save Requests without sys_eusername
65559 No Dates in Change Request (RFC) Notification
65600 Can't Select End Users with Apostrophe in Name
65606 SQL Error on Page 2 of Search Results
65647 Assign Only to Analyst Group
65667 Cannot Use Custom Dates in Reports
65693 Dashboard Display Issues
65713 Report Display Issue
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