Layton ServiceDesk - Release Notes - Version 6.4
From Layton Support
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| − | 77 Task status image not loading | + | *77 Task status image not loading |
| − | 132 Disabling End Users on pages after the first resets page to first page | + | *132 Disabling End Users on pages after the first resets page to first page |
| − | 169 How to prevent assignment to analysts with no access to the active request class | + | *169 How to prevent assignment to analysts with no access to the active request class |
| − | 172 Survey turned off and survey is still available in end user menu | + | *172 Survey turned off and survey is still available in end user menu |
| − | 175 Field required option does not work on secondary instance of sys_requesttype_id | + | *175 Field required option does not work on secondary instance of sys_requesttype_id |
| − | 176 HelpDesk Settings | + | *176 HelpDesk Settings |
| − | 178 Unable to Remove whiteboard item | + | *178 Unable to Remove whiteboard item |
| − | 180 Mail, help, logout buttons disappear in chrome | + | *180 Mail, help, logout buttons disappear in chrome |
| − | 184 Form stays open for user after they have changed status to closed | + | *184 Form stays open for user after they have changed status to closed |
| − | 188 Adding a new column to a form causes an error | + | *188 Adding a new column to a form causes an error |
| − | 191 Purge dormant end users error | + | *191 Purge dormant end users error |
| − | 193 Cannot search problems by request type. After clicking on arrow to select a Request Type, IE displays "Error on page" in the status bar. | + | *193 Cannot search problems by request type. After clicking on arrow to select a Request Type, IE displays "Error on page" in the status bar. |
| − | 194 Sorting by Description Column in Request View does not work | + | *194 Sorting by Description Column in Request View does not work |
| − | 196 Issues with IE 10 | + | *196 Issues with IE 10 |
| − | 200 Cannot find table 0 on Dashboard when clicking into problem and change pie graph set to status, impact, or urgency | + | *200 Cannot find table 0 on Dashboard when clicking into problem and change pie graph set to status, impact, or urgency |
| − | 205 Issue with Request/Problems/Change Additional Notification View | + | *205 Issue with Request/Problems/Change Additional Notification View |
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[[Category:Update Notes]] | [[Category:Update Notes]] | ||
Revision as of 15:24, 16 October 2013
Upgrading
ServiceDesk v6.4 is a major release of the product. This version introduces several bug fixes and new features to the program. The upgrade may be applied to any version of 6.2.0 or later.
Extract all files from the archive, back up your database, stop the IIS Admin service, stop the LaytonServiceDesk service, and run the upgrade installer lsd64_upgrade.exe.
New Features
112 Analyst Availabilty - Approval Process with Outlook Interface
Bug Fixes
- 77 Task status image not loading
- 132 Disabling End Users on pages after the first resets page to first page
- 169 How to prevent assignment to analysts with no access to the active request class
- 172 Survey turned off and survey is still available in end user menu
- 175 Field required option does not work on secondary instance of sys_requesttype_id
- 176 HelpDesk Settings
- 178 Unable to Remove whiteboard item
- 180 Mail, help, logout buttons disappear in chrome
- 184 Form stays open for user after they have changed status to closed
- 188 Adding a new column to a form causes an error
- 191 Purge dormant end users error
- 193 Cannot search problems by request type. After clicking on arrow to select a Request Type, IE displays "Error on page" in the status bar.
- 194 Sorting by Description Column in Request View does not work
- 196 Issues with IE 10
- 200 Cannot find table 0 on Dashboard when clicking into problem and change pie graph set to status, impact, or urgency
- 205 Issue with Request/Problems/Change Additional Notification View
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