Upgrading

This is a full install only. An upgrade version will follow.

New & Enhanced Features

Change Request Types: Change Requests Types have been added to the Libraries section and can now be added to the Change Request form. Change Request Types are similar to Requests Types and are displayed in a tree structure. Change Request Types are used to help categorize the different types of Change Requests.

Change Request Type Approval Templates: This new feature allows you to create a Change Approval Template which is linked to a Change Request Type. This feature works in the same manner as the Request Type Task Templates. The Change Approval Template can contain a predefined list of approvers and can also include an approval workflow process. When a Change Request is logged that has a Change Request Type which contains a Change Approval Template, when you save the Change Request it will prompt you that there is an approval template and ask if you would like to apply it.