Layton ServiceDesk - Procedures - General - Sending your Database to Support

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On occasion, Support may need to examine your database to understand the cause of an issue or to repair your database. Here are the instructions on how to send:

Please indicate which version of SQL Server you are using. Please also supply the password for the built-in admin account.

1. Use SQL Server Management Studio (SSMS) to back up the SQL database to a .bak file. Note the following settings:
   

   
   
   

2. Please indicate the version number of Layton ServiceDesk and the version of SQL Server you are using. It is suggested that you use this naming convention for the backup file:

   lsd_VERSION_sqlVERSION_YEARMONTHDAY.bak

   For example, if you were backing up a version 6.4.8.1 database running on SQL Server 2008 R2 on 29 April 2014, the resultant filename would be:

   lsd_6481_sql2008r2_20140429.bak

3. Important! You must zip the file before sending to greatly reduce its size. Send the .zip file to Support via our upload service.