Layton ServiceDesk - Procedures - General - Sending your Database to Support

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On occasion, Support may need to examine your database to understand the cause of an issue or to repair your database. Here are the instructions on how to send:

Please indicate which version of SQL Server you are using. Please also supply the password for the built-in admin account.

1. Back up the SQL database to a .bak file. Note the following settings:
   

   
   
   

2. Please indicate the version number of Layton ServiceDesk and the version of SQL Server you are using.
3. Please provide the password to the built-in admin account. If you wish to keep the existing password private, change it to something else prior to sending.
4. Important! You must zip the file before sending to greatly reduce its size. Send the .zip file to Support via our upload service.