Layton ServiceDesk - Procedures - General - Sending your Database to Support

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On occasion, Support may need to examine your database to understand the cause of an issue or to repair your database. Here are the instructions on how to send:

Please indicate which version of SQL Server you are using. Please also supply the password for the built-in admin account.

  1. Back up the SQL database to a .bak file.
  2. Important! You must zip the file before sending to greatly reduce its size. Send the .zip file to Support via Leapfile here: http://laytontech.leapfile.net
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