Layton ServiceDesk - Procedures - General - Sending your Database to Support

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On occasion, Support may need to examine your database to understand the cause of an issue or to repair your database. Here are the instructions on how to send:

Please indicate which version of SQL Server you are using. Please also supply the password for the built-in admin account.

1. Back up the SQL database to a .bak file.
2. Important! You must zip the file before sending to greatly reduce its size. Send either zip file to Support via either of the following two methods, depending on your region:
   1. US: Contact Support for FTP drop-box details.
   2. Asia-Pacific: our file-transfer service (Recipient Email is [email protected]).

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