Layton ServiceDesk - Procedures - General - Sending your Database to Support
From Layton Support
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#'''Important!''' You must zip the file before sending to greatly reduce its size. Send the .zip file to Support via our [http://laytontech.leapfile.net upload service]. | #'''Important!''' You must zip the file before sending to greatly reduce its size. Send the .zip file to Support via our [http://laytontech.leapfile.net upload service]. | ||
#Please indicate the version number of Layton ServiceDesk and the version of SQL Server you are using. | #Please indicate the version number of Layton ServiceDesk and the version of SQL Server you are using. | ||
| + | #Please provide the password to the built-in admin account. If you wish to keep the existing password, change it prior to sending. | ||
Revision as of 01:27, 26 August 2013
On occasion, Support may need to examine your database to understand the cause of an issue or to repair your database. Here are the instructions on how to send:
Please indicate which version of SQL Server you are using. Please also supply the password for the built-in admin account.
- Back up the SQL database to a .bak file.
- Important! You must zip the file before sending to greatly reduce its size. Send the .zip file to Support via our upload service.
- Please indicate the version number of Layton ServiceDesk and the version of SQL Server you are using.
- Please provide the password to the built-in admin account. If you wish to keep the existing password, change it prior to sending.
