Layton ServiceDesk - Procedures - General - Sending your Database to Support
From Layton Support
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#Back up the SQL database to a .bak file. | #Back up the SQL database to a .bak file. | ||
| − | #'''Important!''' You must zip the file before sending to greatly reduce its size. Send the .zip file to Support via | + | #'''Important!''' You must zip the file before sending to greatly reduce its size. Send the .zip file to Support via our [http://laytontech.leapfile.net upload service]. |
Revision as of 04:57, 23 August 2013
On occasion, Support may need to examine your database to understand the cause of an issue or to repair your database. Here are the instructions on how to send:
Please indicate which version of SQL Server you are using. Please also supply the password for the built-in admin account.
- Back up the SQL database to a .bak file.
- Important! You must zip the file before sending to greatly reduce its size. Send the .zip file to Support via our upload service.
