Layton ServiceDesk - Procedures - General - Sending your Database to Support

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#Back up the SQL database to a .bak file.
 
#Back up the SQL database to a .bak file.
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#'''Important!''' You must zip the file before sending to greatly reduce its size. Send either zip file to Support via either of the following two methods, depending on your region:
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#'''Important!''' You must zip the file before sending to greatly reduce its size. Send the .zip file to Support via Leapfile here: http://laytontech.leapfile.net
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##US: Contact [mailto:[email protected] Support] for FTP drop-box details.
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##Asia-Pacific: [http://laytontechnology.leapfile.com our file-transfer service] (Recipient Email is [email protected]).
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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Revision as of 14:27, 6 November 2012

Btn back up.png Back to Contents

On occasion, Support may need to examine your database to understand the cause of an issue or to repair your database. Here are the instructions on how to send:

Please indicate which version of SQL Server you are using. Please also supply the password for the built-in admin account.

  1. Back up the SQL database to a .bak file.
  2. Important! You must zip the file before sending to greatly reduce its size. Send the .zip file to Support via Leapfile here: http://laytontech.leapfile.net
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