Layton ServiceDesk - Procedures - General - Sending Log Files to Support

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Overview

Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log file that is relevant to the time at which the problem occurred.

These log files are located in:

   C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\LogFiles\

A separate log file, named with the date, is created for each calendar day. Normally Support only requires the latest log.

Procedure

1. If possible, generate the issue again.
2. Identify the log file that has a Date Modified with today's date.
3. Zip the log file.
4. Email to [email protected].

In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our upload service.