Layton ServiceDesk - Procedures - General - Sending Log Files to Support
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
| − | Support may | + | Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred. |
| − | + | These log files are located in: | |
| − | + | ||
| − | + | '''C:\Program Files\Layton Technology\Layton ServiceDesk\LogFiles''' | |
| − | + | ||
| + | #If possible, generate the issue again. | ||
| + | #Identify the log file that was written at approximately the same time as the issue occurred. If you've just generated the issue, the modification date should be within the last few minutes. | ||
| + | #Zip the log file. | ||
| + | #Email to [mailto:[email protected] [email protected]]. | ||
| + | |||
| + | In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our [http://laytontech.leapfile.net upload service]. | ||
Revision as of 01:43, 26 August 2013
Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred.
These log files are located in:
C:\Program Files\Layton Technology\Layton ServiceDesk\LogFiles
- If possible, generate the issue again.
- Identify the log file that was written at approximately the same time as the issue occurred. If you've just generated the issue, the modification date should be within the last few minutes.
- Zip the log file.
- Email to [email protected].
In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our upload service.
