Layton ServiceDesk - Procedures - General - Sending Log Files to Support
From Layton Support
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
| + | =Overview= | ||
Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred. | Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred. | ||
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C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\LogFiles\ | C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\LogFiles\ | ||
| + | A separate log file, named with the date, is created for each calendar day. Normally Support only requires the latest log. | ||
| + | |||
| + | =Procedure= | ||
#If possible, generate the issue again. | #If possible, generate the issue again. | ||
#Identify the log file that has a Date Modified with today's date. | #Identify the log file that has a Date Modified with today's date. | ||
Revision as of 06:14, 10 June 2016
Overview
Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred.
These log files are located in:
C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\LogFiles\
A separate log file, named with the date, is created for each calendar day. Normally Support only requires the latest log.
Procedure
- If possible, generate the issue again.
- Identify the log file that has a Date Modified with today's date.
- Zip the log file.
- Email to [email protected].
In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our upload service.
