Layton ServiceDesk - Procedures - General - Sending Log Files to Support
From Layton Support
(Difference between revisions)
m (Clarified procedure) |
m (Jpainter moved page Layton ServiceDesk™ - Procedures - General - Sending Log Files to Support to Layton ServiceDesk - Procedures - General - Sending Log Files to Support: Removed the TM symbol for a cleaner URL) |
Revision as of 01:08, 3 June 2016
Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred.
These log files are located in:
C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\LogFiles\
- If possible, generate the issue again.
- Identify the log file that has a Date Modified with today's date.
- Zip the log file.
- Email to [email protected].
In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our upload service.
