Layton ServiceDesk - Procedures - General - Sending Log Files to Support
From Layton Support
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#If possible, generate the issue again. | #If possible, generate the issue again. | ||
− | #Identify the log file that | + | #Identify the log file that has a Date Modified with today's date. |
#Zip the log file. | #Zip the log file. | ||
#Email to '''[mailto:[email protected] [email protected]]'''. | #Email to '''[mailto:[email protected] [email protected]]'''. | ||
In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our '''[http://laytontech.leapfile.net upload service]'''. | In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our '''[http://laytontech.leapfile.net upload service]'''. |
Revision as of 05:07, 1 February 2016
Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred.
These log files are located in:
C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\LogFiles\
- If possible, generate the issue again.
- Identify the log file that has a Date Modified with today's date.
- Zip the log file.
- Email to [email protected].
In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our upload service.