Layton ServiceDesk - Logging a New Change

Change Logging

Change Management is a key ITIL (IT Infrastructure Library) component. The main objective of Change Management is to ensure standardized procedures for the handling of changes to the IT infrastructure. This will help to minimize the impact on services and prevent or reduce the impact of related incidents.

Requests for Change may result from Problems that have been identified in the IT infrastructure which requires a Change to resolve the underling root cause or they may arise from initiatives seeking to improve services and efficiencies.

The Problem & Change Management functions in Layton ServiceDesk are enabled by default, however if your service desk is not IT based or does not require this function it can be disabled by going to Administration | System Settings | Application Settings | Enable Problem & Change. There are four ways in which a New Change can be created or logged by an Analyst.