Layton ServiceDesk - Installation - Which Method to Use?
From Layton Support
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The Layton ServiceDesk Database tool is a small utility that will run when you first install Layton ServiceDesk. | The Layton ServiceDesk Database tool is a small utility that will run when you first install Layton ServiceDesk. | ||
Revision as of 06:03, 8 October 2010
This flowchart gives a simple overview of the various potential processes to get you started:
The Layton ServiceDesk Database tool is a small utility that will run when you first install Layton ServiceDesk.
Layton ServiceDesk Database tool can perform the following actions.
- Install New Database
- Upgrade Database
- Copy Form Design
- Connect to Existing Database
Your can run Layton ServiceDesk Database utility at any time by going to the Start > Run > All Programs > Layton ServiceDesk.
Answer one of the below questions to determine which set of instructions you will need to follow.
- Are you a new user to Layton ServiceDesk or do you wish to start again with a blank database? If so, go to New Installation.
- Are you migrating your data from an existing HelpBox installation? If so, go to Upgrade Database.
- Do you wish to transfer forms from one Layton ServiceDesk database to another? If so, go to Copy Form Design.
- Do you need to reinstall Layton ServiceDesk and need to connect to an existing database instead of creating a new one? If so, go to Connect to Existing Database.
