Layton ServiceDesk - Installation - Test Installation
From Layton Support
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#Back up your SQL database. | #Back up your SQL database. | ||
#Restore the backup with a different name, on the same SQL server or a different one. | #Restore the backup with a different name, on the same SQL server or a different one. | ||
| + | #Determine the '''[[Layton ServiceDesk™ - Procedures - General - How to Find the Version Number|application version]]''' installed on your live system. | ||
| + | #Contact '''[mailto:[email protected] Support]''' to obtain the version installed on your live system. | ||
#Install as per '''[[Layton ServiceDesk™ - Installation - New Installation|New Installation]]'''. When the Database Tool opens, connect to the database copy, not the live one. | #Install as per '''[[Layton ServiceDesk™ - Installation - New Installation|New Installation]]'''. When the Database Tool opens, connect to the database copy, not the live one. | ||
| + | #If you are testing an upgrade to the latest version, download it from the '''[http://client.laytontechnology.com/ Customer Portal]''' and install it per the instructions in the latest '''[[Layton ServiceDesk™ - Release Notes|Release Notes]]'''. | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 01:03, 8 July 2015
Contents |
Application & Copy of Live Database
Use Case
To test the application with your existing database without affecting the live system.
Procedure
- Back up your SQL database.
- Restore the backup with a different name, on the same SQL server or a different one.
- Determine the application version installed on your live system.
- Contact Support to obtain the version installed on your live system.
- Install as per New Installation. When the Database Tool opens, connect to the database copy, not the live one.
- If you are testing an upgrade to the latest version, download it from the Customer Portal and install it per the instructions in the latest Release Notes.
