Layton ServiceDesk - Installation - Special Notes

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Server Authentication

Layton ServiceDesk does not use Windows authentication to the SQL Server, only SQL authentication through the LaytonUser1 SQL account, created during installation. This account has sufficient permissions to do every operation required by the various Layton ServiceDesk features. SQL Server and Windows Authentication mode must be enabled on the SQL Server. See here for steps.

Registering .NET with IIS

Generally, IIS is not installed on laptops and workstations by default so IIS will need to be installed. If IIS is installed after .NET framework 3.5 has been installed, you will need to register IIS with .NET Framework for the IIS settings to take effect and installation of Layton ServiceDesk to be successful.

To register .NET with IIS, please run the following command using Windows Command Prompt:

aspnet.regiis.exe –i

The executable can be found here:

C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe

ASP.NET Configuration

Layton ServiceDesk must run as ASP.NET v2.0.50727. We have found that on occasion, this will be incorrectly set for the LaytonServiceDesk virtual directory. See here to fix.

IIS Integrated Windows Authentication Disabled

On launch, if you get an error page with the message Access is denied, Error message 401.2, follow these steps:

1. Open Internet Information Services (IIS) Manager.
2. Check that Integrated Windows authentication is checked:
   
   


3. If you had to change it, restart IIS.

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Older Versions of XP

In “older” version of XPs, .net framework 3.5 SP1 should be installed on the OS.

To install .net 3.5 SP1, please check the following link: Download .net 3.5 SP1