Layton ServiceDesk - Installation - New Installation

Step 1

Run the MSI installation file. This will take you through the setup procedure for Layton ServiceDesk.

Note: You may need to stop your IIS Services first in order to get a successful installation. Then restart all IIS Services when installation is completed to access the application.

Step 2

The web site LaytonServiceDesk will be created under the default web site in IIS unless you specify a different location during installation. The Default Web Site is recommended.

File:Install1.png

Select Install Address

Step 3

During the installation you will be prompted to Connect to the SQL Server to create the database for the Layton ServiceDesk™ application. Specify the SQL Server Name which may also include the database instance (ex:ServerName\SQL2008) and then click “Connect”. You will need to select the authentication method to connect to your SQL server and may need to provide an authenticated admin account for connection.

File:Install2.png

SQL Database Connection

Step 4

Then for the DB Path click the “Find” button to locate the master db path. Now click the “Install” button to create a new LaytonServiceDesk database. Once finished, click “OK” and then “Close”.

File:Install3.png

SQL Database Creation

Step 5

You can now access the Layton ServiceDesk™ system from any web browser with access to the server. To test this launch a web browser on the server and enter the following URL address http://localhost/LaytonServiceDesk/login.aspx where “localhost” is the name of your server. The default Analyst login is “Admin” with the password “mib”.

Note: It is recommended that you change this password during user account configuration for security reasons and do not forget your new password as it is encrypted and cannot be recovered or changed if forgotten.