Layton ServiceDesk - Installation - New Installation

Installation

HelpBox is a 100% Web based application running under Microsoft Internet Information Server (IIS) version 6 or newer. As such the minimum PC configuration is constrained by the requirements of IIS rather than by HelpBox.

IIS Server - Minimum Requirements

• IIS - HelpBox requires a Microsoft IIS server running version 5, 6 or 7.
• SQL Server - 2005, 2008 0r 2010, including SQL Server Express Editions
• HDD - 1GB (For program and database)
• CPU - Dual Core 2.5 GHZ
• Memory - 4GB
• OS - Windows Server 2003 or newer

Note - SMTP services will need to be installed for email delivery.
Important - Installing on Laptops or NoteBooks
Generally, IIS is not installed by default and will need to be installed. If IIS is installed after .net framework 3.5 you will need to register IIS with .net framework for the settings to take effect. To register .NET with IIS, please run the following command:

Use Windows Command Prompt Window to exectute the command
aspnet.regiis.exe –i
The executable can be found at: c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe

Clients

• Internet Explorer version 7, Firefox version 3, Chrome version 5 , Safari version 5 or higher

Install Steps

Step 1

Run the MSI installation file. This will take you through the setup procedure for Layton ServiceDesk™. The installation procedure will create the program folder as Layton ServiceDesk v6.0 in the selected program location during installation.

Note: You may need to stop your IIS Services first in order to get a successful installation. Then re-start all IIS Services when installation is completed to access the application.

Step 2

The web site LaytonServiceDesk will be created under the default web site in IIS unless you specify a different location during installation. The Default Web Site is recommended.

File:Install1.png

Select Install Address

Step 3

During the installation you will be prompted to Connect to the SQL Server to create the database for the Layton ServiceDesk™ application. Specify the SQL Server Name which may also include the database instance (ex:ServerName\SQL2008) and then click “Connect”. You will need to select the authentication method to connect to your SQL server and may need to provide an authenticated admin account for connection.

File:Install2.png

SQL Database Connection

Step 4

Then for the DB Path click the “Find” button to locate the master db path. Now click the “Install” button to create a new LaytonServiceDesk database. Once finished, click “OK” and then “Close”.

File:Install3.png

SQL Database Creation

Step 5

You can now access the Layton ServiceDesk™ system from any web browser with access to the server. To test this launch a web browser on the server and enter the following URL address http://localhost/LaytonServiceDesk/login.aspx where “localhost” is the name of your server. The default Analyst login is “Admin” with the password “mib”.

Note: It is recommended that you change this password during user account configuration for security reasons and do not forget your new password as it is encrypted and cannot be recovered or changed if forgotten.