Layton ServiceDesk - Installation - New Installation

Installation

HelpBox is a 100% Web based application running under Microsoft Internet Information Server (IIS) version 6 or newer. As such the minimum PC configuration is constrained by the requirements of IIS rather than by HelpBox.

IIS Server - Minimum Requirements

• IIS - HelpBox requires a Microsoft IIS server running version 6 or 7.
• SQL Server - 2005 or 2008
• HDD - 1GB (For program and database)
• CPU - Dual Core 2.5 GHZ
• Memory - 4GB

Note - SMTP services will need to be installed for email delivery.

Clients

• Internet Explorer version 7, Firefox version 3, Chrome version 5 , Safari version 5.

Install Steps

Step 1

Run the MSI installation file. This will take you through the setup procedure for Layton ServiceDesk™. The installation procedure will create the program folder as Layton ServiceDesk v6.0 in the selected program location during installation.

Note: You may need to stop your IIS Services first in order to get a successful installation. Then re-start all IIS Services when installation is completed to access the application.

Step 2

The web site LaytonServiceDesk will be created under the default web site in IIS unless you specify a different location during installation. The Default Web Site is recommended.