Layton ServiceDesk - Installation - New Installation

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Installation

Run the MSI installation file. This will take you through the setup procedure for Layton ServiceDesk.

Note: You may need to stop your IIS Services first in order to get a successful installation. When installation is completed re-start all IIS Services.

Click Next:

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Read the licence agreement and click I Agree, then Next:

By default, a virtual directory called Layton ServiceDesk will be created under the Default Web Site in IIS. The application files will be installed in C:\Program Files\Layton Technology\Layton ServiceDesk\. Accept the defaults and click Next or make changes, then click Next.

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Click Next:

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The installation will commence. When complete, click Next:

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Database Creation

The Layton ServiceDesk Database Tool will launch. Click Install New Database:

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Click the Select button next to the Server field. In the Select SQL Server dialog, select a SQL Server from the list, then click the Select button. This will populate the Server field in the main window.

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Check the Use Trusted Connection checkbox. This will authenticate as the logged-in user. This user will need to have administrative permissions on the SQL Server to continue.

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Click the Test button to test the connection to the SQL Server with the provided details. If successful, a dialog will confirm:

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If not successful, uncheck the Use Trusted Connection checkbox and enter a SQL login ID such as sa:

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Click Test again:

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You may need to check authentication settings on the SQL Server. If you continue to have trouble, ask your SQL admin to debug the authentication issue.

The recommended database name LaytonServiceDesk is suggested. Change it if desired. Click the Install Database button. Once complete, a dialog will confirm it:

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Click the OK button to dismiss the dialog and return to the installer. Click the Close button to exit.

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On First Launch

When you first launch Layton ServiceDesk you will be prompted to install a sample database. We recommend you install it to enable you to get a feel for what the application can do.

In addition, there is a sample asset database that can be installed so you can see just how effective Layton ServiceDesk is at working with your IT assets.

In the event you run into any problems starting Layton ServiceDesk, you can visit the Special Notes Section for useful troubleshooting tips.

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