Layton ServiceDesk - Installation - New Installation

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<p align="right">[[File:btn_back_up.png|link=User_Guide_for_Layton_ServiceDesk]] [[User_Guide_for_Layton_ServiceDesk|<u>Back to Contents</u>]]</p>
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__FORCETOC__
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
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=Overview=
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''Install New Database'' will install a new (blank) Layton ServiceDesk database. This option is generally used when you first install Layton ServiceDesk. It can also be used to create a second installation of Layton ServiceDesk; however, you cannot install two instances of Layton ServiceDesk on the same computer.
  
==Installation==
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=Installation=
Run the MSI installation file. This will take you through the setup procedure for Layton ServiceDesk.
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==Install Application==
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'''Note:''' You may need to stop your IIS Services first in order to get a successful installation. When installation is completed re-start all IIS Services.
  
'''Note:''' You may need to stop your IIS Services first in order to get a successful installation. When installation is completed re-start all IIS Services.<br/>
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#If you are migrating the application, upgrade your live installation to the latest version. See '''[[LSD Current Version|the current version]]''' for details and a link to the update.
 +
#'''[http://www.laytontechnology.com/trialsoftware/LaytonServiceDesk.zip Download the latest full installer package]''' and unzip it.
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#Right-click ''setup.exe'' and select ''Run as administrator''. This will take you through the setup procedure for Layton ServiceDesk.
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#Click ''Next'':<br /><p>[[File:Lsd_install_01.png|link=]]</p><br />
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#Read the licence agreement and click ''I Agree'', then ''Next'':<br /><p>[[File:Lsd_install_02.png|link=]]</p><br />
 +
#By default, a virtual directory called ''Layton ServiceDesk'' will be created under the ''Default Web Site'' in IIS. The application files will be installed in C:\Program Files\Layton Technology\Layton ServiceDesk\. Accept the defaults and click ''Next'' or make changes, then click ''Next''.<br /><p>[[File:Lsd_install_03.png|link=]]</p><br />
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#Click ''Next'':<br /><p>[[File:Lsd_install_04.png|link=]]</p><br />
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#The installation will commence. When complete, click ''Next'':<br /><p>[[File:Lsd_install_05.png|link=]]</p><br />
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
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===New Installation: '''[[Layton ServiceDesk - Installation - New Installation - Install New Database|Install New Database]]'''===
 +
If you are installing for the first time, having never created a Layton ServiceDesk database before, you will create one with this step.
  
Click ''Next'':<br/><br/>
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'''Important:''' If you are migrating your application, you will not create a new database, but connect to the existing one. Skip to the '''[[Layton ServiceDesk - Installation - New Installation#New Installation: Install New Database|next section]]'''.
  
[[File:Lsd_install_01.png|link=]]</center><br/>
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#The Layton ServiceDesk Database Tool will launch. Click ''Install New Database'':<br /><p>[[File:Lsd_install_06.png|link=]]</p><br />
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#Click the ''Select'' button next to the Server field. In the Select SQL Server dialog, select a SQL Server from the list, then click the ''Select'' button. This will populate the Server field in the main window.<br /><p>[[File:Lsd_install_07.png|link=]]</p><br />
 +
#Check the ''Use Trusted Connection'' checkbox. This will authenticate as the logged-in user. This user will need to have administrative permissions on the SQL Server to continue.<br /><p>[[File:Lsd_install_08a.png|link=]]</p><br />
 +
#Click the ''Test'' button to test the connection to the SQL Server with the provided details. If successful, a dialog will confirm:<br /><p>[[File:Lsd_install_09a.png|link=]]</p><br />
 +
#If not successful, uncheck the ''Use Trusted Connection'' checkbox and enter a SQL login ID such as ''sa'':<br /><p>[[File:Lsd_install_08b.png|link=]]</p><br />
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#Click ''Test'' again:<br /><p>[[File:Lsd_install_09b.png|link=]]</p><br />
 +
#You may need to check '''[[Layton ServiceDesk - Pre-Installation - SQL & Windows Authentication|authentication settings on the SQL Server]]'''. If you continue to have trouble, ask your SQL admin to debug the authentication issue.<br /><br />The recommended database name ''LaytonServiceDesk'' is suggested. Change it if desired. Click the ''Install Database'' button. Once complete, a dialog will confirm it:<br /><p>[[File:Lsd_install_10.png|link=]]</p><br />
 +
#Click the ''OK'' button to dismiss the dialog and return to the installer. Click the ''Close'' button to exit.<br /><p>[[File:Lsd_install_11.png|link=]]</p>
  
Read the licence agreement and click ''I Agree'', then ''Next'':<br/><br/>
+
===Migration: '''[[Layton ServiceDesk - Installation - Connect to Existing Database|Connect to Existing Database]]'''===
 +
If you are migrating the application, you will be connecting to an existing database, not creating a new one.
  
<center>[[File:Lsd_install_02.png|link=]]</center><br/>
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#Launch the Database Tool (DBTool.exe, located in C:\Program Files\Layton Technology\Layton ServiceDesk\DBTool\), or it will appear during installation.
 +
#Click the ''Connect to Existing Database'' button:<br /><p>[[File:Lsd_connect_exist_01.png|link=]]</p><br />
 +
#Click the ''Select'' button and select the SQL Server name where you are hosting the database. Click the ''Select'' button to populate the Server field:<br /><p>[[File:Lsd_connect_exist_02.png|link=]]</p><br />
 +
#You will be using the provided SQL user ''LaytonUser1''. Select the database name if not correct. Click the ''Test'' button to test the connection to the SQL Server with the provided details. If successful, a dialog will confirm:<br /><p>[[File:Lsd_connect_exist_02a.png|link=]]</p><br />
 +
#Click the ''Connect to Database'' button:<br /><p>[[File:Lsd_connect_exist_03.png|link=]]</p><br />
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#Upon confirmation, click the OK button and close the Database Tool:<br /><p>[[File:Lsd_connect_exist_04.png|link=]]</p>
 +
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
  
By default, a virtual directory called ''Layton ServiceDesk'' will be created under the ''Default Web Site'' in IIS. The application files will be installed in C:\Program Files\Layton Technology\Layton ServiceDesk\. Accept the defaults and click ''Next'' or make changes, then click ''Next''.<br/><br/>
+
==Upgrade to Latest Version==
 +
Download and update to the latest version per the '''[[Layton ServiceDesk - Release Notes|Release Notes]]'''.
  
[[File:Lsd_install_03.png|link=]]</center><br/>
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=Launching Layton ServiceDesk=
 +
Once installation is completed, a shortcut is created on the desktop. You can now access Layton ServiceDesk from any web browser with access to the server. To test this, launch a web browser on the server and enter the following address:
  
Click ''Next'':<br/><br/>
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    '''[http://localhost/laytonservicedesk/login.aspx http://localhost/laytonservicedesk/login.aspx]'''
  
[[File:Lsd_install_04.png|link=]]</center><br/>
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The default Analyst login is ''Admin'' with the password ''mib''.
  
The installation will commence. When complete, click ''Next'':<br/><br/>
 
 
[[File:Lsd_install_05.png|link=]]</center><br/>
 
<p align="right">[[File:btn_back_up.png|link=User_Guide_for_Layton_ServiceDesk]] [[User_Guide_for_Layton_ServiceDesk|<u>Back to Contents</u>]]</p>
 
 
==Database Creation==
 
 
The Layton ServiceDesk Database Tool will launch. Click ''Install New Database'':<br/><br/>
 
 
[[File:Lsd_install_06.png|link=]]</center><br/>
 
 
Click the ''Select'' button next to the Server field. In the Select SQL Server dialog, select a SQL Server from the list, then click the ''Select'' button. This will populate the Server field in the main window.<br/><br/>
 
 
[[File:Lsd_install_07.png|link=]]</center><br/>
 
 
Check the ''Use Trusted Connection'' checkbox. This will authenticate as the logged-in user. This user will need to have administrative permissions on the SQL Server to continue.<br/><br/>
 
 
[[File:Lsd_install_08a.png|link=]]</center><br/>
 
 
Click the ''Test'' button to test the connection to the SQL Server with the provided details. If successful, a dialog will confirm:<br/><br/>
 
 
[[File:Lsd_install_09a.png|link=]]</center><br/>
 
 
If not successful, uncheck the ''Use Trusted Connection'' checkbox and enter a SQL login ID such as ''sa'':<br/><br/>
 
 
[[File:Lsd_install_08b.png|link=]]</center><br/>
 
 
Click ''Test'' again:<br/><br/>
 
 
[[File:Lsd_install_09b.png|link=]]</center><br/>
 
 
You may need to check [[Layton ServiceDesk™ - Pre-Installation - SQL & Windows Authentication|authentication settings on the SQL Server]]. If you continue to have trouble, ask your SQL admin to debug the authentication issue.
 
 
The recommended database name ''LaytonServiceDesk'' is suggested. Change it if desired. Click the ''Install Database'' button. Once complete, a dialog will confirm it:<br/><br/>
 
 
[[File:Lsd_install_10.png|link=]]</center><br/>
 
 
Click the ''OK'' button to dismiss the dialog and return to the installer. Click the ''Close'' button to exit.<br/><br/>
 
 
[[File:Lsd_install_11.png|link=]]</center><br/>
 
 
==On First Launch==
 
 
When you first launch Layton ServiceDesk you will be prompted to install a sample database. We recommend you install it to enable you to get a feel for what the application can do.
 
When you first launch Layton ServiceDesk you will be prompted to install a sample database. We recommend you install it to enable you to get a feel for what the application can do.
  
 
In addition, there is a sample asset database that can be installed so you can see just how effective Layton ServiceDesk is at working with your IT assets.
 
In addition, there is a sample asset database that can be installed so you can see just how effective Layton ServiceDesk is at working with your IT assets.
  
In the event you run into any problems starting Layton ServiceDesk, you can visit the [[Layton_ServiceDesk-Installation-Special_Notes | Special Notes]] Section for useful troubleshooting tips.
+
Should you have any questions please do not hesitate to contact your local Layton Technology office or visit our '''[https://client.laytontechnology.com/ Client Support Portal]'''.
<p align="right">[[File:btn_back_up.png|link=User_Guide_for_Layton_ServiceDesk]] [[User_Guide_for_Layton_ServiceDesk|<u>Back to Contents</u>]]</p>
+
 
 +
In the event you run into any problems starting Layton ServiceDesk, you can visit the '''[[Layton ServiceDesk - Installation - Special Notes|Special Notes]]''' section for useful troubleshooting tips.
 +
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>

Revision as of 05:23, 30 January 2020

Btn back up.png Back to Contents

Contents

Overview

Install New Database will install a new (blank) Layton ServiceDesk database. This option is generally used when you first install Layton ServiceDesk. It can also be used to create a second installation of Layton ServiceDesk; however, you cannot install two instances of Layton ServiceDesk on the same computer.

Installation

Install Application

Note: You may need to stop your IIS Services first in order to get a successful installation. When installation is completed re-start all IIS Services.

  1. If you are migrating the application, upgrade your live installation to the latest version. See the current version for details and a link to the update.
  2. Download the latest full installer package and unzip it.
  3. Right-click setup.exe and select Run as administrator. This will take you through the setup procedure for Layton ServiceDesk.
  4. Click Next:

    Lsd install 01.png


  5. Read the licence agreement and click I Agree, then Next:

    Lsd install 02.png


  6. By default, a virtual directory called Layton ServiceDesk will be created under the Default Web Site in IIS. The application files will be installed in C:\Program Files\Layton Technology\Layton ServiceDesk\. Accept the defaults and click Next or make changes, then click Next.

    Lsd install 03.png


  7. Click Next:

    Lsd install 04.png


  8. The installation will commence. When complete, click Next:

    Lsd install 05.png


Btn back up.png Back to Contents

New Installation: Install New Database

If you are installing for the first time, having never created a Layton ServiceDesk database before, you will create one with this step.

Important: If you are migrating your application, you will not create a new database, but connect to the existing one. Skip to the next section.

  1. The Layton ServiceDesk Database Tool will launch. Click Install New Database:

    Lsd install 06.png


  2. Click the Select button next to the Server field. In the Select SQL Server dialog, select a SQL Server from the list, then click the Select button. This will populate the Server field in the main window.

    Lsd install 07.png


  3. Check the Use Trusted Connection checkbox. This will authenticate as the logged-in user. This user will need to have administrative permissions on the SQL Server to continue.

    Lsd install 08a.png


  4. Click the Test button to test the connection to the SQL Server with the provided details. If successful, a dialog will confirm:

    Lsd install 09a.png


  5. If not successful, uncheck the Use Trusted Connection checkbox and enter a SQL login ID such as sa:

    Lsd install 08b.png


  6. Click Test again:

    Lsd install 09b.png


  7. You may need to check authentication settings on the SQL Server. If you continue to have trouble, ask your SQL admin to debug the authentication issue.

    The recommended database name LaytonServiceDesk is suggested. Change it if desired. Click the Install Database button. Once complete, a dialog will confirm it:

    Lsd install 10.png


  8. Click the OK button to dismiss the dialog and return to the installer. Click the Close button to exit.

    Lsd install 11.png

Migration: Connect to Existing Database

If you are migrating the application, you will be connecting to an existing database, not creating a new one.

  1. Launch the Database Tool (DBTool.exe, located in C:\Program Files\Layton Technology\Layton ServiceDesk\DBTool\), or it will appear during installation.
  2. Click the Connect to Existing Database button:

    Lsd connect exist 01.png


  3. Click the Select button and select the SQL Server name where you are hosting the database. Click the Select button to populate the Server field:

    Lsd connect exist 02.png


  4. You will be using the provided SQL user LaytonUser1. Select the database name if not correct. Click the Test button to test the connection to the SQL Server with the provided details. If successful, a dialog will confirm:

    Lsd connect exist 02a.png


  5. Click the Connect to Database button:

    Lsd connect exist 03.png


  6. Upon confirmation, click the OK button and close the Database Tool:

    Lsd connect exist 04.png

Btn back up.png Back to Contents

Upgrade to Latest Version

Download and update to the latest version per the Release Notes.

Launching Layton ServiceDesk

Once installation is completed, a shortcut is created on the desktop. You can now access Layton ServiceDesk from any web browser with access to the server. To test this, launch a web browser on the server and enter the following address:

   http://localhost/laytonservicedesk/login.aspx

The default Analyst login is Admin with the password mib.

When you first launch Layton ServiceDesk you will be prompted to install a sample database. We recommend you install it to enable you to get a feel for what the application can do.

In addition, there is a sample asset database that can be installed so you can see just how effective Layton ServiceDesk is at working with your IT assets.

Should you have any questions please do not hesitate to contact your local Layton Technology office or visit our Client Support Portal.

In the event you run into any problems starting Layton ServiceDesk, you can visit the Special Notes section for useful troubleshooting tips.

Btn back up.png Back to Contents

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