Layton ServiceDesk - Installation - New Installation
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=== Step 1 === | === Step 1 === | ||
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Run the MSI installation file. This will take you through the setup procedure for Layton ServiceDesk™. The installation procedure will create the program folder as Layton ServiceDesk v6.0 in the selected program location during installation. | Run the MSI installation file. This will take you through the setup procedure for Layton ServiceDesk™. The installation procedure will create the program folder as Layton ServiceDesk v6.0 in the selected program location during installation. | ||
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=== Step 2 === | === Step 2 === | ||
The web site '''LaytonServiceDesk''' will be created under the default web site in IIS unless you specify a different location during installation. The Default Web Site is recommended. | The web site '''LaytonServiceDesk''' will be created under the default web site in IIS unless you specify a different location during installation. The Default Web Site is recommended. | ||
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| + | <center>[[File:Install1.png]] | ||
| + | <br/> | ||
| + | '''Select Install Address'''</center> | ||
| + | <br/> | ||
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| + | === Step 3 === | ||
| + | During the installation you will be prompted to '''Connect''' to the SQL Server to create the database for the '''Layton ServiceDesk™''' application. Specify the SQL Server Name which may also include the database instance (ex:ServerName\SQL2008) and then click '''“Connect”'''. You will need to select the authentication method to connect to your SQL server and may need to provide an authenticated admin account for connection. | ||
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| + | <center>[[File:Install2.png]] | ||
| + | <br/> | ||
| + | '''SQL Database Creation'''</center> | ||
| + | <br/> | ||
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| + | === Step 4 === | ||
| + | Then for the DB Path click the “Find” button to locate the master db path. Now click the “Install” button to create a new LaytonServiceDesk database. Once finished, click “OK” and then “Close”. | ||
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| + | <center>[[File:Install2.png]] | ||
| + | <br/> | ||
| + | '''SQL Database Creation'''</center> | ||
| + | <br/> | ||
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| + | === Step 5=== | ||
| + | You can now access the '''Layton ServiceDesk™''' system from any web browser with access to the server. To test this launch a web browser on the server and enter the following URL address '''http://localhost/LaytonServiceDesk/login.aspx''' where '''“localhost”''' is the name of your server. The default '''Analyst''' login is '''“Admin”''' with the password '''“mib”'''. | ||
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| + | '''Note''': It is recommended that you change this password during user account configuration for security reasons and do not forget your new password as it is encrypted and cannot be recovered or changed if forgotten. | ||
Revision as of 16:25, 6 July 2010
Contents |
Installation
HelpBox is a 100% Web based application running under Microsoft Internet Information Server (IIS) version 6 or newer. As such the minimum PC configuration is constrained by the requirements of IIS rather than by HelpBox.
IIS Server - Minimum Requirements
- IIS - HelpBox requires a Microsoft IIS server running version 6 or 7.
- SQL Server - 2005 or 2008
- HDD - 1GB (For program and database)
- CPU - Dual Core 2.5 GHZ
- Memory - 4GB
Note - SMTP services will need to be installed for email delivery.
Clients
- Internet Explorer version 7, Firefox version 3, Chrome version 5 , Safari version 5.
Install Steps
Step 1
Run the MSI installation file. This will take you through the setup procedure for Layton ServiceDesk™. The installation procedure will create the program folder as Layton ServiceDesk v6.0 in the selected program location during installation.
Note: You may need to stop your IIS Services first in order to get a successful installation. Then re-start all IIS Services when installation is completed to access the application.
Step 2
The web site LaytonServiceDesk will be created under the default web site in IIS unless you specify a different location during installation. The Default Web Site is recommended.
Step 3
During the installation you will be prompted to Connect to the SQL Server to create the database for the Layton ServiceDesk™ application. Specify the SQL Server Name which may also include the database instance (ex:ServerName\SQL2008) and then click “Connect”. You will need to select the authentication method to connect to your SQL server and may need to provide an authenticated admin account for connection.
Step 4
Then for the DB Path click the “Find” button to locate the master db path. Now click the “Install” button to create a new LaytonServiceDesk database. Once finished, click “OK” and then “Close”.
Step 5
You can now access the Layton ServiceDesk™ system from any web browser with access to the server. To test this launch a web browser on the server and enter the following URL address http://localhost/LaytonServiceDesk/login.aspx where “localhost” is the name of your server. The default Analyst login is “Admin” with the password “mib”.
Note: It is recommended that you change this password during user account configuration for security reasons and do not forget your new password as it is encrypted and cannot be recovered or changed if forgotten.
