Layton ServiceDesk - Installation - Migration - Application and Database
From Layton Support
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m (Jpainter moved page Layton ServiceDesk™ - Installation - Migration - Application and Database to Layton ServiceDesk - Installation - Migration - Application and Database: Removed the TM symbol for a cleaner URL) |
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| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
__FORCETOC__ | __FORCETOC__ | ||
=Overview= | =Overview= | ||
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==Version== | ==Version== | ||
| − | Check the '''[[Layton | + | Check the '''[[Layton ServiceDesk - Procedures - General - How to Find the Version Number|application version]]''' on your live installation. Check the '''[[Main Page|main wiki page]]''' for the latest version. |
If you are not running the latest version on your source installation, please contact Support for the version you are running. You will be provided with a link to the latest full version for use in the below procedures. | If you are not running the latest version on your source installation, please contact Support for the version you are running. You will be provided with a link to the latest full version for use in the below procedures. | ||
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#Backup the existing database using Microsoft SQL Server Management Studio (SSMS). | #Backup the existing database using Microsoft SQL Server Management Studio (SSMS). | ||
#Restore the database backup to the new SQL Server using SSMS. | #Restore the database backup to the new SQL Server using SSMS. | ||
| − | #Check your destination server against the '''[[Layton | + | #Check your destination server against the '''[[Layton ServiceDesk - System Requirements|System Requirements]]'''. |
| − | #Run your destination server through the '''[[Layton | + | #Run your destination server through the '''[[Layton ServiceDesk - Pre-Installation Procedure|Pre-Installation Procedure]]'''. |
| − | #Install the application on the new server as per '''[[Layton | + | #Install the application on the new server as per '''[[Layton ServiceDesk - Installation - New Installation|New Installation]]'''. |
| − | #When the Database Tool opens, choose '''[[ | + | #When the Database Tool opens, choose '''[[Layton ServiceDesk - Installation - Connect to Existing Database|Connect to an existing database]]''' and point it to your ServiceDesk database restored on the new SQL Server in Step 3. |
#Copy the needed files from the backup made in Step 1 to your new application installation directory. Some common items that may need to be migrated are: | #Copy the needed files from the backup made in Step 1 to your new application installation directory. Some common items that may need to be migrated are: | ||
| − | #*''Application_Images\'' - If custom images were added to any forms in '''[[ | + | #*''Application_Images\'' - If custom images were added to any forms in '''[[Layton ServiceDesk - Configuring the System - Form Design|Form Design]]''' |
| − | #*''HB_Data\ChangeAttach\'' - File attachments for '''[[ | + | #*''HB_Data\ChangeAttach\'' - File attachments for '''[[Layton ServiceDesk™ - Logging A New Change#Change Logging|Changes]]''' |
| − | #*''HB_Data\EmailBodies\'' - Email notifications configured in '''[[ | + | #*''HB_Data\EmailBodies\'' - Email notifications configured in '''[[Layton ServiceDesk - Settings - Libraries - Email Settings %26 Bodies|Email Settings & Bodies]]''' |
| − | #*''HB_Data\MailIn\'' - File attachments for emails in the '''[[ | + | #*''HB_Data\MailIn\'' - File attachments for emails in the '''[[Layton ServiceDesk - Logging A New Request#Converting an Incoming Email into a Request|Incoming email queue]]''' |
| − | #*''HB_Data\ProblemAttach\'' - File attachments for '''[[ | + | #*''HB_Data\ProblemAttach\'' - File attachments for '''[[Layton ServiceDesk™ - Logging A New Problem#Problem Logging|Problems]]''' |
| − | #*''HB_Data\RequestAttach\'' - File attachments for '''[[ | + | #*''HB_Data\RequestAttach\'' - File attachments for '''[[Layton ServiceDesk - Logging A New Request#Overview|Requests]]''' |
#*''HB_Data\LogFiles\'' - Application log files | #*''HB_Data\LogFiles\'' - Application log files | ||
| − | #Follow '''[[Layton | + | #Follow '''[[Layton ServiceDesk - General Troubleshooting - PDF Report Not Attached to Scheduled Report Email|this procedure]]''' to remap the application support path. |
#If you are not running the latest version, update immediately. | #If you are not running the latest version, update immediately. | ||
| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
Revision as of 01:51, 18 August 2016
Contents |
Overview
We highly recommend that you do not commit to the migrated installation until you are sure that the application is working without issues.
Version
Check the application version on your live installation. Check the main wiki page for the latest version.
If you are not running the latest version on your source installation, please contact Support for the version you are running. You will be provided with a link to the latest full version for use in the below procedures.
Migrating Application and Database
Use Case
When you need to move both application and database to another or other servers.
Procedure
- Backup the existing application installation directory. The default path is: C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\.
- Backup the existing database using Microsoft SQL Server Management Studio (SSMS).
- Restore the database backup to the new SQL Server using SSMS.
- Check your destination server against the System Requirements.
- Run your destination server through the Pre-Installation Procedure.
- Install the application on the new server as per New Installation.
- When the Database Tool opens, choose Connect to an existing database and point it to your ServiceDesk database restored on the new SQL Server in Step 3.
- Copy the needed files from the backup made in Step 1 to your new application installation directory. Some common items that may need to be migrated are:
- Application_Images\ - If custom images were added to any forms in Form Design
- HB_Data\ChangeAttach\ - File attachments for Changes
- HB_Data\EmailBodies\ - Email notifications configured in Email Settings & Bodies
- HB_Data\MailIn\ - File attachments for emails in the Incoming email queue
- HB_Data\ProblemAttach\ - File attachments for Problems
- HB_Data\RequestAttach\ - File attachments for Requests
- HB_Data\LogFiles\ - Application log files
- Follow this procedure to remap the application support path.
- If you are not running the latest version, update immediately.
