Layton ServiceDesk - Installation - Migration - Application Only
From Layton Support
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#*''Application Images\'' - If custom images were added to any forms in '''[[Layton ServiceDesk - Configuring the System - Form Design|Form Design]]''' | #*''Application Images\'' - If custom images were added to any forms in '''[[Layton ServiceDesk - Configuring the System - Form Design|Form Design]]''' | ||
#*''HB_Data\ChangeAttach\'' - File attachments for '''[[Layton ServiceDesk - Logging a New Change#Change Logging|Changes]]''' | #*''HB_Data\ChangeAttach\'' - File attachments for '''[[Layton ServiceDesk - Logging a New Change#Change Logging|Changes]]''' | ||
| + | #*''HB_Data\Editor_Folder\Image\'' - User images added to email bodies configured in '''[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies#Adding Images to Email Bodies|Email Settings & Bodies]]''' | ||
#*''HB_Data\EmailBodies\'' - Email notifications configured in '''[[Layton ServiceDesk - Settings - Libraries - Email Settings %26 Bodies|Email Settings & Bodies]]''' | #*''HB_Data\EmailBodies\'' - Email notifications configured in '''[[Layton ServiceDesk - Settings - Libraries - Email Settings %26 Bodies|Email Settings & Bodies]]''' | ||
#*''HB_Data\MailIn\'' - File attachments for emails in the '''[[Layton ServiceDesk - Logging A New Request#Converting an Incoming Email into a Request|Incoming email queue]]''' | #*''HB_Data\MailIn\'' - File attachments for emails in the '''[[Layton ServiceDesk - Logging A New Request#Converting an Incoming Email into a Request|Incoming email queue]]''' | ||
Revision as of 23:15, 14 November 2016
Contents |
Overview
We highly recommend that you do not commit to the migrated installation until you are sure that the application is working without issues.
Version
Check the application version on your live installation. Check here for the latest version.
If you are not running the latest version on your source installation, please contact Support for the version you are running. You will be provided with a link to the latest full version for use in the below procedures.
Migrating the Application Only
Use Case
This would be when you need to move the application to a new server, but leave the database on the existing SQL server.
Procedure
- Backup the existing application installation directory. The default path is: C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\
- Check your destination server against the System Requirements.
- Run your destination server through the Pre-Installation Procedure.
- Install as per New Installation
- When the Database Tool opens, choose Connect to an existing database and point it to your ServiceDesk database
- Copy the needed files from the backup made in Step 1 to your new application installation directory. Some common items that may need migrated are:
- Application Images\ - If custom images were added to any forms in Form Design
- HB_Data\ChangeAttach\ - File attachments for Changes
- HB_Data\Editor_Folder\Image\ - User images added to email bodies configured in Email Settings & Bodies
- HB_Data\EmailBodies\ - Email notifications configured in Email Settings & Bodies
- HB_Data\MailIn\ - File attachments for emails in the Incoming email queue
- HB_Data\ProblemAttach\ - File attachments for Problems
- HB_Data\RequestAttach\ - File attachments for Requests
- HB_Data\LogFiles\ - Application log files
- Follow this procedure to remap the application support path.
- If you are not running the latest version, update immediately. Refer to the latest release notes for details.
