Layton ServiceDesk - Installation - Migration
From Layton Support
Contents |
Migrating the Application Only
Use Case
This would be when you need to move the application to a new server, but leave the database on the existing SQL server.
Procedure
- Backup the existing application installation directory. The default path is: C:\Program Files\Layton Technology\Layton ServiceDesk\
- Install as per New Installation
- When the Database Tool opens, choose Connect to an existing database and point it to your ServiceDesk database
- Copy the needed files from the backup made in Step 1 to your new application installation directory. Some common items that may need migrated are:
- Application_Images\ - If custom images were added to any forms in Form Design
- HB_Data\ChangeAttach\ - File attachments for Changes
- HB_Data\EmailBodies\ - Email notifications configured in Email Settings & Bodies
- HB_Data\MailIn\ - File attachments for emails in the Incoming email queue
- HB_Data\ProblemAttach\ - File attachments for Problems
- HB_Data\RequestAttach\ - File attachments for Requests
- HB_Data\LogFiles\ - Application log files
Migrating Application and Database
Use Case
When you need to move both application and database to another or other servers.
Procedure
- Backup the existing application installation directory. The default path is: C:\Program Files\Layton Technology\Layton ServiceDesk\
- Backup the existing database using Microsoft SQL Server Management Studio (SSMS)
- Restore the database backup to the new SQL Server using SSMS
- Install the application on the new server as per New Installation
- When the Database Tool opens, choose Connect to an existing database and point it to your ServiceDesk database restored on the new SQL Server in Step 3
- Copy the needed files from the backup made in Step 1 to your new application installation directory. Some common items that may need migrated are:
- Application_Images\ - If custom images were added to any forms in Form Design
- HB_Data\ChangeAttach\ - File attachments for Changes
- HB_Data\EmailBodies\ - Email notifications configured in Email Settings & Bodies
- HB_Data\MailIn\ - File attachments for emails in the Incoming email queue
- HB_Data\ProblemAttach\ - File attachments for Problems
- HB_Data\RequestAttach\ - File attachments for Requests
- HB_Data\LogFiles\ - Application log files