Layton ServiceDesk - Installation - Migration
From Layton Support
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#Backup the existing application installation directory. The default path is: ''C:\Program Files\Layton Technology\Layton ServiceDesk\'' | #Backup the existing application installation directory. The default path is: ''C:\Program Files\Layton Technology\Layton ServiceDesk\'' | ||
#Install as per '''[[Layton ServiceDesk™ - Installation - New Installation|New Installation]]''' | #Install as per '''[[Layton ServiceDesk™ - Installation - New Installation|New Installation]]''' | ||
| − | #When the Database Tool opens, choose '''[[Layton_ServiceDesk™_-_Installation_-_Connect_to_Existing_Database|Connect to an existing database]]''' and point it to your ServiceDesk database | + | #When the Database Tool opens, choose '''[[Layton_ServiceDesk™_-_Installation_-_Connect_to_Existing_Database|Connect to an existing database]]''' and point it to your ServiceDesk database |
#Copy the needed files from the Backup made in Step 1 to your new application installation directory. Some common items that may need migrated are: | #Copy the needed files from the Backup made in Step 1 to your new application installation directory. Some common items that may need migrated are: | ||
#*''Application_Images\'' - If custom images were added to any forms in '''[[Layton_ServiceDesk™_-_Configuring_the_System_-_Form_Design|Form Design]]''' | #*''Application_Images\'' - If custom images were added to any forms in '''[[Layton_ServiceDesk™_-_Configuring_the_System_-_Form_Design|Form Design]]''' | ||
Revision as of 17:31, 2 February 2015
Contents |
Migrating the Application Only
Use Case
This would be when you need to move the application to a new server, but leave the database on the existing SQL server.
Procedure
- Backup the existing application installation directory. The default path is: C:\Program Files\Layton Technology\Layton ServiceDesk\
- Install as per New Installation
- When the Database Tool opens, choose Connect to an existing database and point it to your ServiceDesk database
- Copy the needed files from the Backup made in Step 1 to your new application installation directory. Some common items that may need migrated are:
- Application_Images\ - If custom images were added to any forms in Form Design
- HB_Data\ChangeAttach\ - File attachments for Changes
- HB_Data\EmailBodies\ - Email notifications configured in Email Settings & Bodies
- HB_Data\MailIn\ - File attachments for emails in the Incoming email queue
- HB_Data\ProblemAttach\ - File attachments for Problems
- HB_Data\RequestAttach\ - File attachments for Requests
- HB_Data\LogFiles\ - Application log files
Migrating Application and Database
Use Case
When you need to move both application and database to another or other servers.
Procedure
Using Microsoft SQL Server Management Studio, back up and restore the database to the new SQL Server. Follow Clean Reinstallation, connecting to this restored database.
