Layton ServiceDesk - Installation - Clean Reinstallation

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(Added section "Fix Problems with Programs that Can't Be Installed or Uninstalled")
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 
__FORCETOC__
 
__FORCETOC__
 
=Cleaning the System=
 
=Cleaning the System=
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#Uninstall Layton ServiceDesk using Add or Remove Programs.
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#Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\Application_Images\Custom\.
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#Delete the virtual directory ''LaytonServiceDesk'' under Default Website in IIS Manager.
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#Move any images you've added elsewhere as a backup.
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#Delete the folder ''Layton Technology'' in C:\Program Files\.
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#Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\Application_Images\User\.
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#Delete the database ''LaytonServiceDesk'' using Microsoft SQL Server Management Studio.
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#Move any images you've added elsewhere as a backup.
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#Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\HB_Data\.
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#Move the following folders elsewhere as a backup:
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#*ChangeAttach
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#*EmailBodies
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#*MailIn
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#*MailInlineImage
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#*ProblemAttach
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#*RequestAttach
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#Uninstall Layton ServiceDesk using Programs and Features.
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#Open Internet Information Services (IIS) Manager.
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##In ''Sites > Default Website'', delete the virtual directory ''LaytonServiceDesk''.
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##In ''Application Pools'', delete ''LaytonServiceDeskAppPool''.
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#Open Windows Services console.
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#Check to see if the LaytonServiceDesk service exists. If it does, open a command prompt and run this command to remove it:<br /><br /><p><code>sc delete LaytonServiceDesk</code><br /><br />If the service becomes ''marked for deletion'' but hasn't been removed, restart the server and check that the service has been removed.</p>
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#Delete the folder ''Layton Technology'' in C:\Program Files (x86)\.
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#If you are not going to keep the database, delete the database ''LaytonServiceDesk'' using Microsoft SQL Server Management Studio. If you are going to keep it, back it up.
  
 
=Fix Problems with Programs that Can't Be Installed or Uninstalled=
 
=Fix Problems with Programs that Can't Be Installed or Uninstalled=
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If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the [http://support.microsoft.com/mats/program_install_and_uninstall/|Microsoft Fix it tool] available from Microsoft Support. This will download a utility that will scan the registry for installed applications and will present a list of applications to uninstall. Select ''Layton ServiceDesk'' and let it run. It might take some time to run.
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If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the '''[https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed Program Install and Uninstall Troubleshooter]''' available from Microsoft Support. This will download a utility that will scan the registry for installed applications and will present a list of applications to uninstall. Select ''Layton ServiceDesk'' and let it run. It might take some time to run.
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=[[Layton ServiceDesk - System Requirements|Review System Requirements]]=
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If you have had trouble doing the initial installation, ensure that all the '''[[Layton ServiceDesk - System Requirements|System Requirements]]''' have been met.
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=[[Layton ServiceDesk - Pre-Installation Procedure|Review Pre-Installation Procedure]]=
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If you have had trouble doing the initial installation, ensure that you have followed the '''[[Layton ServiceDesk - Pre-Installation Procedure|Pre-Installation Procedure]]'''.
  
 
=Reinstallation=
 
=Reinstallation=
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Install as per [[Layton ServiceDesk™ - Installation - New Installation|New Installation]]. When the Database Tool opens, you will be connecting to an existing database, not a new one.
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#Install as per '''[[Layton ServiceDesk - Installation - New Installation|New Installation]]'''. When the Database Tool opens, you will be connecting to an existing database, not a new one.
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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#Copy the backed-up folders from the above ''Cleaning the System'' section back to C:\Program Files\Layton Technology\Layton ServiceDesk\HB_Data\.
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>

Latest revision as of 00:46, 27 October 2020

Btn back up.png Back to Contents

Contents

[edit] Cleaning the System

  1. Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\Application_Images\Custom\.
  2. Move any images you've added elsewhere as a backup.
  3. Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\Application_Images\User\.
  4. Move any images you've added elsewhere as a backup.
  5. Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\HB_Data\.
  6. Move the following folders elsewhere as a backup:
    • ChangeAttach
    • EmailBodies
    • MailIn
    • MailInlineImage
    • ProblemAttach
    • RequestAttach
  7. Uninstall Layton ServiceDesk using Programs and Features.
  8. Open Internet Information Services (IIS) Manager.
    1. In Sites > Default Website, delete the virtual directory LaytonServiceDesk.
    2. In Application Pools, delete LaytonServiceDeskAppPool.
  9. Open Windows Services console.
  10. Check to see if the LaytonServiceDesk service exists. If it does, open a command prompt and run this command to remove it:

    sc delete LaytonServiceDesk

    If the service becomes marked for deletion but hasn't been removed, restart the server and check that the service has been removed.

  11. Delete the folder Layton Technology in C:\Program Files (x86)\.
  12. If you are not going to keep the database, delete the database LaytonServiceDesk using Microsoft SQL Server Management Studio. If you are going to keep it, back it up.

[edit] Fix Problems with Programs that Can't Be Installed or Uninstalled

If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the Program Install and Uninstall Troubleshooter available from Microsoft Support. This will download a utility that will scan the registry for installed applications and will present a list of applications to uninstall. Select Layton ServiceDesk and let it run. It might take some time to run.

[edit] Review System Requirements

If you have had trouble doing the initial installation, ensure that all the System Requirements have been met.

[edit] Review Pre-Installation Procedure

If you have had trouble doing the initial installation, ensure that you have followed the Pre-Installation Procedure.

[edit] Reinstallation

  1. Install as per New Installation. When the Database Tool opens, you will be connecting to an existing database, not a new one.
  2. Copy the backed-up folders from the above Cleaning the System section back to C:\Program Files\Layton Technology\Layton ServiceDesk\HB_Data\.

Btn back up.png Back to Contents

Retrieved from "http://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Installation_-_Clean_Reinstallation&oldid=8525"
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