Layton ServiceDesk - Installation - Clean Reinstallation
From Layton Support
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#Delete the folder ''Layton Technology'' in C:\Program Files\. | #Delete the folder ''Layton Technology'' in C:\Program Files\. | ||
#Delete the database ''LaytonServiceDesk'' using Microsoft SQL Server Management Studio. | #Delete the database ''LaytonServiceDesk'' using Microsoft SQL Server Management Studio. | ||
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| + | =Fix Problems with Programs that Can't Be Installed or Uninstalled= | ||
| + | If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the [http://support.microsoft.com/mats/program_install_and_uninstall/|Microsoft Fix it tool] available from Microsoft Support. This will download a utility that will scan the registry for installed applications and will present a list of applications to uninstall. Select ''Layton ServiceDesk'' and let it run. It might take some time to run. | ||
=Reinstallation= | =Reinstallation= | ||
Install as per [[Layton ServiceDesk™ - Installation - New Installation|New Installation]]. When the Database Tool opens, you will be connecting to an existing database, not a new one. | Install as per [[Layton ServiceDesk™ - Installation - New Installation|New Installation]]. When the Database Tool opens, you will be connecting to an existing database, not a new one. | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 04:39, 3 September 2013
Contents |
Cleaning the System
- Uninstall Layton ServiceDesk using Add or Remove Programs.
- Delete the virtual directory LaytonServiceDesk under Default Website in IIS Manager.
- Delete the folder Layton Technology in C:\Program Files\.
- Delete the database LaytonServiceDesk using Microsoft SQL Server Management Studio.
Fix Problems with Programs that Can't Be Installed or Uninstalled
If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the Fix it tool available from Microsoft Support. This will download a utility that will scan the registry for installed applications and will present a list of applications to uninstall. Select Layton ServiceDesk and let it run. It might take some time to run.
Reinstallation
Install as per New Installation. When the Database Tool opens, you will be connecting to an existing database, not a new one.
