Layton ServiceDesk - General Settings - Security

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m (Removed duplicate section "Search or own Requests")
(New section: "Allow End User View Problems")
 
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 
__FORCETOC__
 
__FORCETOC__
 
=Overview=
 
=Overview=
This section contains a range of system wide security settings. For individual Analyst restrictions, please refer to the article '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage Analyst|Manage Analyst]]'''.
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This section contains a range of system wide security settings. For individual Analyst restrictions, please refer to the article '''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst|Manage Analyst]]'''.
  
 
The security settings are grouped into three tabs: General Security, Global Analyst Security and Global End User Security. Details of each setting are outlined below.
 
The security settings are grouped into three tabs: General Security, Global Analyst Security and Global End User Security. Details of each setting are outlined below.
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[[File:Lsd stgs sec gen sec.png|center|link=]]
 
[[File:Lsd stgs sec gen sec.png|center|link=]]
  
{| class="wikitable" border="1"
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==Audit Full Problem Description==
|-
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Specifies whether the full request problem description is captured and can then be viewed under request history. If the option is set to ''Off'', the description will be limited to 255 characters.
! style="background:#009999; width: 250px; color: #FFFFFF"|Setting
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! style="background:#009999; width: 750px; color: #FFFFFF"|Description
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==Allow Request Date Edit by==
|-
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Determines who can change the date that a request was logged.
| Audit Full Problem Description
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| Specifies whether the full request problem description is captured and can then be viewed under request history. If the option is set to ''Off'', the description will be limited to 255 characters.
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==Close with Incomplete Tasks==
|-
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Determines if an Analyst can close a Request, Problem or Change if there are incomplete Tasks.
| Allow Request Date Edit by
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| Determines who can change the date that a request was logged.  
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==Allow End User Login==
|-
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Turns on or off the ability for End Users to login to Layton ServiceDesk. With this set to ''Off'', the web portal is not available to End Users.
| Close with Incomplete Tasks
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
| Determines if an Analyst can close a Request, Problem or Change if there are incomplete Tasks.
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|-
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| Allow End User Login
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| Turns on or off the ability for End Users to login to Layton ServiceDesk. With this set to ''Off'', the web portal is not available to End Users.
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|-
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|}
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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=Global End User Security=
 
=Global End User Security=
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==Confine End User Request Search to own Requests==
 
==Confine End User Request Search to own Requests==
If turned ON any Request search conducted by the End Users will only return results related to their own Requests. If turned off they can search through all Requests in the system
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If set to ''On'', any Request search conducted by an End User will only return results related to their own Requests. If turned off, they can search all Requests.
  
 
==End Users Attachments Delete==
 
==End Users Attachments Delete==
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==Restrict End User Request Classes==
 
==Restrict End User Request Classes==
Turns on or off the ability for End Users to access Request Classes.  For more see '''[[Layton ServiceDesk™ - Settings - Libraries - Request Classes|Request Classes]]'''. If turned Off, all End Users will have access to all Request Classes.  If turned On, the Request Class access for the End Users may be defined in '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage End User|Manage End User]]'''.
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Turns on or off the ability for End Users to access Request Classes.  For more see '''[[Layton ServiceDesk - Settings - Libraries - Request Classes|Request Classes]]'''. If turned Off, all End Users will have access to all Request Classes.  If turned On, the Request Class access for the End Users may be defined in '''[[Layton ServiceDesk - Settings - Company Structure - Manage End User|Manage End User]]'''.
  
 
==Allow End User View Change==
 
==Allow End User View Change==
Turns on or off the ability for End Users to view Changes. The ''sys_eusername'' field must be added to the Change form in '''[[Layton ServiceDesk™ - Configuring the System - Form Design#Toolbar Overview|Form Design]]''' so the End User can view those Changes associated with him.
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Turns on or off the ability for End Users to view Changes. The ''sys_eusername'' field must be added to the Change form in '''[[Layton ServiceDesk - Configuring the System - Form Design#Toolbar Overview|Form Design]]''' so the End User can view those Changes associated with him.
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==Allow End User View Problems==
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Turns on or off the ability for End Users to view Problems. The ''sys_eusername'' field must be added to the Change form in '''[[Layton ServiceDesk - Configuring the System - Form Design#Toolbar Overview|Form Design]]''' so the End User can view those Problems associated with him.
  
 
==End User Default Login==
 
==End User Default Login==
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==End User Read Comments Notify==
 
==End User Read Comments Notify==
 
If set to ''On'' and an Analyst has added a public comment to the End User’s request that they have not read, a red exclamation mark will display on the comment icon indicating to the end user that there is an unread comment.
 
If set to ''On'' and an Analyst has added a public comment to the End User’s request that they have not read, a red exclamation mark will display on the comment icon indicating to the end user that there is an unread comment.
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==Allow End User Add Change==
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If set to ''On'', End Users can add or create new Changes.
  
 
==Allow End User Documents==
 
==Allow End User Documents==
Turns on or off the ability to attach documents in '''[[Layton_ServiceDesk™_-_Settings_-_Company_Structure_-_Manage_End_User#Documents|Manage End User]]''' and view/delete documents in the '''[[Layton_ServiceDesk™_-_Logging_A_New_Request#End_User_Details|Request Form]]'''.
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Turns on or off the ability to attach documents in '''[[Layton_ServiceDesk_-_Settings_-_Company_Structure_-_Manage_End_User#Documents|Manage End User]]''' and view/delete documents in the '''[[Layton_ServiceDesk_-_Logging_A_New_Request#End_User_Details|Request Form]]'''.
  
 
==Default Date Format==
 
==Default Date Format==
If '''[[Layton ServiceDesk™ - Settings - System Settings - Application Settings#Allow Local Time|Allow Local Time]]''' is enabled, a global date and time format can be set for End Users.
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If '''[[Layton ServiceDesk - Settings - System Settings - Application Settings#Allow Local Time|Allow Local Time]]''' is enabled, a global date and time format can be set for End Users.
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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==End User Parent Request Type==
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
  
 
=Global Analyst Security=
 
=Global Analyst Security=
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==Default Comment Status==
 
==Default Comment Status==
This specifies the default Status of a comment. Private is visible only to Users. Public is visible to both Users and End Users.
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This specifies the default Status of a comment. ''Private'' is visible only to Users. ''Public'' is visible to both Users and End Users.
  
 
==Analyst Minimum Password Length==
 
==Analyst Minimum Password Length==
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==Default Date Format==
 
==Default Date Format==
If '''[[Layton ServiceDesk™ - Settings - System Settings - Application Settings#Allow Local Time|Allow Local Time]]''' is enabled, a global date and time format can be set for Analysts and End Users. Analysts can also set their own preferred date and time format in '''[[Layton ServiceDesk™ - Analyst Settings#Date Format|Analyst Settings]]''' to override the global setting.
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If '''[[Layton ServiceDesk - Settings - System Settings - Application Settings#Allow Local Time|Allow Local Time]]''' is enabled, a global date and time format can be set for Analysts and End Users. Analysts can also set their own preferred date and time format in '''[[Layton ServiceDesk - Analyst Settings#Date Format|Analyst Settings]]''' to override the global setting.
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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==Allow Analyst Help==
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Like '''[[Layton ServiceDesk - General Settings - Security#Allow End User Help|Allow End User Help]]''', access to the help button in the toolbar can be enabled (''On'') or disabled (''Off'') for all Analysts. In addition, the ''Custom Link'' option will reveal a field in which a custom URL can be entered. By default, this is
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    <nowiki>http://wiki.laytontechnology.com/</nowiki>
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which is the link to the Layton Technology wiki. This can be changed to a different URL, for example, an intranet help site. If the setting is changed back to ''On'', the default URL will be launched when the button is clicked.
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>

Latest revision as of 03:27, 28 February 2017

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Contents

[edit] Overview

This section contains a range of system wide security settings. For individual Analyst restrictions, please refer to the article Manage Analyst.

The security settings are grouped into three tabs: General Security, Global Analyst Security and Global End User Security. Details of each setting are outlined below.

[edit] General Security

Lsd stgs sec gen sec.png

[edit] Audit Full Problem Description

Specifies whether the full request problem description is captured and can then be viewed under request history. If the option is set to Off, the description will be limited to 255 characters.

[edit] Allow Request Date Edit by

Determines who can change the date that a request was logged.

[edit] Close with Incomplete Tasks

Determines if an Analyst can close a Request, Problem or Change if there are incomplete Tasks.

[edit] Allow End User Login

Turns on or off the ability for End Users to login to Layton ServiceDesk. With this set to Off, the web portal is not available to End Users.

Btn back up.png Back to Contents

[edit] Global End User Security

Lsd stgs sec global eu sec.png


[edit] End User Page Refresh

Determines the how often the End User’s page will auto refresh

[edit] Confine End User Request Search to own Requests

If set to On, any Request search conducted by an End User will only return results related to their own Requests. If turned off, they can search all Requests.

[edit] End Users Attachments Delete

Determines whether End Users can delete attachments that have been uploaded to their requests

[edit] Hide End User Logoff Menu

Removes the End User’s logoff button. Usually used in conjunction with the NTLM auto logon feature

[edit] Allow End User Self Service

Determines whether the End Users can use the Self Service menu. If turned Off the Self Service menu will not be visible to the End Users

[edit] Allow End User Maintain Details

This turns on or off the ability for End Users to maintain their own account details. If turned off this menu item will not be visible to the End Users

[edit] Min End User Password Length

Sets the minimum password length the End Users can use

[edit] Allow End User Log New Requests

Turns on or off the End User menu option for Log New Request

[edit] Allow End User View Closed Requests

Turns on or off the End User menu option for My Closed Requests

[edit] Allow End User Search Requests

Turns on or off the End User menu option for Search Requests

[edit] End User Home Screen

Specifies the screen that the End User is delivered to when logged in

[edit] Prevent End User Edit Open Requests

Turns on or off the ability for End Users to edit their Requests once they have been saved. Also controls whether an End User can add a Comment. Adding a Comment is considered to be editing a request.

[edit] Restrict End User Request Classes

Turns on or off the ability for End Users to access Request Classes. For more see Request Classes. If turned Off, all End Users will have access to all Request Classes. If turned On, the Request Class access for the End Users may be defined in Manage End User.

[edit] Allow End User View Change

Turns on or off the ability for End Users to view Changes. The sys_eusername field must be added to the Change form in Form Design so the End User can view those Changes associated with him.

[edit] Allow End User View Problems

Turns on or off the ability for End Users to view Problems. The sys_eusername field must be added to the Change form in Form Design so the End User can view those Problems associated with him.

[edit] End User Default Login

Defunct feature.

[edit] End User Attachments

Turns on or off the ability of End Users to view attachments

[edit] End User Attachments Overwrite

Turns on or off the ability of End Users to upload and overwrite an existing attachment

[edit] Allow End User Self Registration

Turns on or off the ability for End Users to self register and therefore create their own account. If turned ON a “Register End User” button will be displayed on the main Layton ServiceDesk logon page.

[edit] Allow End User Change Password

Turns on or off the ability of End Users to change their password in Layton ServiceDesk. If turned Off the My Password menu item will not be visible.

[edit] Allow End Users View Open Requests

Turns on or off the End User menu option for My Open Requests

[edit] Allow End Users View All Requests

Turns on or off the End User menu option for All Requests

[edit] Allow End User Help

Turns on or off the Help button on the menu

[edit] Prevent End User Edit Closed Requests

Turns on or off the ability for End Users to edit their Requests after they are closed

[edit] Allow End Users to Close Requests

This option controls whether End Users are allowed to close Requests themselves or not.

[edit] End User Read Comments Notify

If set to On and an Analyst has added a public comment to the End User’s request that they have not read, a red exclamation mark will display on the comment icon indicating to the end user that there is an unread comment.

[edit] Allow End User Add Change

If set to On, End Users can add or create new Changes.

[edit] Allow End User Documents

Turns on or off the ability to attach documents in Manage End User and view/delete documents in the Request Form.

[edit] Default Date Format

If Allow Local Time is enabled, a global date and time format can be set for End Users.

[edit] End User Parent Request Type

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[edit] Global Analyst Security

Lsd stgs sec global analyst sec.png

[edit] Close by Owner Only

If set to On, only the Owner of the ticket will be able to change the status to a Closed status.

[edit] Hide User Log Off menu

If set to On, this will hide the Log Off button Lsd btn logoff 20px.png in the upper-right corner.

[edit] Default Comment Status

This specifies the default Status of a comment. Private is visible only to Users. Public is visible to both Users and End Users.

[edit] Analyst Minimum Password Length

The minimum password length for Analysts is defined here. If set to 0, a blank password may be used.

[edit] Prevent User Edit Closed Requests

If set to On, edits made to a closed request will not be saved. The request will require that it have an open status before changes can be saved.

[edit] Allow View Asset Internet History

If set to On, Analysts will have access to view Asset Internet History.

[edit] Default Date Format

If Allow Local Time is enabled, a global date and time format can be set for Analysts and End Users. Analysts can also set their own preferred date and time format in Analyst Settings to override the global setting.

[edit] Allow Analyst Help

Like Allow End User Help, access to the help button in the toolbar can be enabled (On) or disabled (Off) for all Analysts. In addition, the Custom Link option will reveal a field in which a custom URL can be entered. By default, this is

   http://wiki.laytontechnology.com/

which is the link to the Layton Technology wiki. This can be changed to a different URL, for example, an intranet help site. If the setting is changed back to On, the default URL will be launched when the button is clicked.

Btn back up.png Back to Contents

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