Layton ServiceDesk - General Settings - Security

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<p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p>
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 
__FORCETOC__
 
__FORCETOC__
 
=Overview=
 
=Overview=
This section contains a range of system wide security settings. For individual Analyst restrictions, please refer to the article '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage Analyst|Manage Analyst]]'''.
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This section contains a range of system wide security settings. For individual Analyst restrictions, please refer to the article '''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst|Manage Analyst]]'''.
  
 
The security settings are grouped into three tabs: General Security, Global Analyst Security and Global End User Security. Details of each setting are outlined below.
 
The security settings are grouped into three tabs: General Security, Global Analyst Security and Global End User Security. Details of each setting are outlined below.
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[[File:Lsd stgs sec gen sec.png|center|link=]]
 
[[File:Lsd stgs sec gen sec.png|center|link=]]
  
{| class="wikitable" border="1"
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==Audit Full Problem Description==
|-
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Specifies whether the full request problem description is captured and can then be viewed under request history. If the option is set to ''Off'', the description will be limited to 255 characters.
! style="background:#009999; width: 250px; color: #FFFFFF"|Setting
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! style="background:#009999; width: 750px; color: #FFFFFF"|Description
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==Allow Request Date Edit by==
|-
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Determines who can change the date that a request was logged.
| Audit Full Problem Description
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| Specifies whether the full request problem description is captured and can then be viewed under request history. If the option is set to ''Off'', the description will be limited to 255 characters.
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==Close with Incomplete Tasks==
|-
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Determines if an Analyst can close a Request, Problem or Change if there are incomplete Tasks.
| Allow Request Date Edit by
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| Determines who can change the date that a request was logged.  
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==Allow End User Login==
|-
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Turns on or off the ability for End Users to login to Layton ServiceDesk. With this set to ''Off'', the web portal is not available to End Users.
| Close with Incomplete Tasks
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
| Determines if an Analyst can close a Request, Problem or Change if there are incomplete Tasks.
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|-
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| Allow End User Login
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| Turns on or off the ability for End Users to login to Layton ServiceDesk.
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|-
+
|}
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<p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p>
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=Global End User Security=
 
=Global End User Security=
 
[[File:Lsd stgs sec global eu sec.png|center|link=]]
 
[[File:Lsd stgs sec global eu sec.png|center|link=]]
  
{| class="wikitable" border="1"
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! style="background:#009999; width: 250px; color: #FFFFFF"|Setting
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==End User Page Refresh==
! style="background:#009999; width: 750px; color: #FFFFFF"|Description
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Determines the how often the End User’s page will auto refresh
|-
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| End User Page Refresh
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==Confine End User Request Search to own Requests==
| Determines the how often the End User’s page will auto refresh
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If set to ''On'', any Request search conducted by an End User will only return results related to their own Requests. If turned off, they can search all Requests.
|-
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| Confine End User Request Search to own Requests
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==End Users Attachments Delete==
| If turned ON any Request search conducted by the End Users will only return results related to their own Requests. If turned off they can search through all Requests in the system
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Determines whether End Users can delete attachments that have been uploaded to their requests
|-
+
 
| Search or own Requests
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==Hide End User Logoff Menu==
| Users will only return results related to their own Requests. If turned off they can search through all Requests in the system
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Removes the End User’s logoff button.  Usually used in conjunction with the NTLM auto logon feature
|-
+
 
| End Users Attachments Delete
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==Allow End User Self Service==
| Determines whether End Users can delete attachments that have been uploaded to their requests
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Determines whether the End Users can use the Self Service menu.  If turned Off the Self Service menu will not be visible to the End Users
|-
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| Hide End User Logoff Menu
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==Allow End User Maintain Details==
| Removes the End User’s logoff button.  Usually used in conjunction with the NTLM auto logon feature
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This turns on or off the ability for End Users to maintain their own account details.  If turned off this menu item will not be visible to the End Users
|-
+
 
| Allow End User Self Service
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==Min End User Password Length==
| Determines whether the End Users can use the Self Service menu.  If turned Off the Self Service menu will not be visible to the End Users
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Sets the minimum password length the End Users can use
|-
+
 
| Allow End User Maintain Details
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==Allow End User Log New Requests==
| This turns on or off the ability for End Users to maintain their own account details.  If turned off this menu item will not be visible to the End Users
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Turns on or off the End User menu option for Log New Request
|-
+
 
| Min End User Password Length
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==Allow End User View Closed Requests==
| Sets the minimum password length the End Users can use
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Turns on or off the End User menu option for My Closed Requests
|-
+
 
| Allow End User Log New Requests
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==Allow End User Search Requests==
| Turns on or off the End User menu option for Log New Request
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Turns on or off the End User menu option for Search Requests
|-
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| Allow End User View Closed Requests
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==End User Home Screen==
| Turns on or off the End User menu option for My Closed Requests
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Specifies the screen that the End User is delivered to when logged in
|-
+
 
| Allow End User Search Requests
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==Prevent End User Edit Open Requests==
| Turns on or off the End User menu option for Search Requests
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Turns on or off the ability for End Users to edit their Requests once they have been saved. Also controls whether an End User can add a Comment. Adding a Comment is considered to be editing a request.
|-
+
 
| End User Home Screen
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==Restrict End User Request Classes==
| Specifies the screen that the End User is delivered to when logged in
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Turns on or off the ability for End Users to access Request Classes.  For more see '''[[Layton ServiceDesk - Settings - Libraries - Request Classes|Request Classes]]'''. If turned Off, all End Users will have access to all Request Classes.  If turned On, the Request Class access for the End Users may be defined in '''[[Layton ServiceDesk - Settings - Company Structure - Manage End User|Manage End User]]'''.
|-
+
 
| Prevent End User Edit Open Requests
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==Allow End User View Change==
| Turns on or off the ability for End Users to edit their Requests once they have been saved. Also controls whether an End User can add a Comment. Adding a Comment is considered to be editing a request.
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Turns on or off the ability for End Users to view Changes. The ''sys_eusername'' field must be added to the Change form in '''[[Layton ServiceDesk - Configuring the System - Form Design#Toolbar Overview|Form Design]]''' so the End User can view those Changes associated with him.
|-
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| Restrict End User Request Classes  
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==Allow End User View Problems==
| Turns on or off the ability for End Users to access Request Classes.  For more see [[Layton ServiceDesk™ - Settings - Libraries - Request Classes|Request Classes]]. If turned Off, all End Users will have access to all Request Classes.  If turned On, the Request Class access for the End Users may be defined in '''[[Layton ServiceDesk™ - Settings - Company Structure - Manage End User|Manage End User]]'''.
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Turns on or off the ability for End Users to view Problems. The ''sys_eusername'' field must be added to the Change form in '''[[Layton ServiceDesk - Configuring the System - Form Design#Toolbar Overview|Form Design]]''' so the End User can view those Problems associated with him.
|-
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| Allow End User View Change
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==End User Default Login==
| Turns on or off the ability for End Users to view Changes. The ''sys_eusername'' field must be added to the Change form in '''[[Layton ServiceDesk™ - Configuring the System - Form Design#Toolbar Overview|Form Design]]''' so the End User can view those Changes associated with him.
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Defunct feature.
|-
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| End User Default Login  
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==End User Attachments==
| Defunct feature.
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Turns on or off the ability of End Users to view attachments  
|-
+
 
| End User Attachments
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==End User Attachments Overwrite==
| Turns on or off the ability of End Users to view attachments  
+
Turns on or off the ability of End Users to upload and overwrite an existing attachment
|-
+
 
| End User Attachments Overwrite
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==Allow End User Self Registration==
| Turns on or off the ability of End Users to upload and overwrite an existing attachment
+
Turns on or off the ability for End Users to self register and therefore create their own account.  If turned ON a “Register End User” button will be displayed on the main Layton ServiceDesk logon page.  
|-
+
 
|| Allow End User Self Registration
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==Allow End User Change Password==
| Turns on or off the ability for End Users to self register and therefore create their own account.  If turned ON a “Register End User” button will be displayed on the main Layton ServiceDesk logon page.  
+
Turns on or off the ability of End Users to change their password in Layton ServiceDesk.  If turned Off the My Password menu item will not be visible.
|-
+
 
| Allow End User Change Password
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==Allow End Users View Open Requests==
| Turns on or off the ability of End Users to change their password in Layton ServiceDesk.  If turned Off the My Password menu item will not be visible.
+
Turns on or off the End User menu option for My Open Requests
|-
+
 
| Allow End Users View Open Requests
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==Allow End Users View All Requests==
| Turns on or off the End User menu option for My Open Requests
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Turns on or off the End User menu option for All Requests
|-
+
 
| Allow End Users View All Requests
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==Allow End User Help==
| Turns on or off the End User menu option for All Requests
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Turns on or off the Help button on the menu
|-
+
 
| Allow End User Help
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==Prevent End User Edit Closed Requests==
| Turns on or off the Help button on the menu
+
Turns on or off the ability for End Users to edit their Requests after they are closed
|-
+
 
| Prevent End User Edit Closed Requests
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==Allow End Users to Close Requests==
| Turns on or off the ability for End Users to edit their Requests after they are closed
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This option controls whether End Users are allowed to close Requests themselves or not.
|-
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| Allow End Users to Close Requests
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==End User Read Comments Notify==
| This option controls whether End Users are allowed to close Requests themselves or not.
+
If set to ''On'' and an Analyst has added a public comment to the End User’s request that they have not read, a red exclamation mark will display on the comment icon indicating to the end user that there is an unread comment.
|-
+
 
| End User Read Comments Notify
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==Allow End User Add Change==
| If set to ''On'' and an Analyst has added a public comment to the End User’s request that they have not read, a red exclamation mark will display on the comment icon indicating to the end user that there is an unread comment.
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If set to ''On'', End Users can add or create new Changes.
|-
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|}
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==Allow End User Documents==
<p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p>
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Turns on or off the ability to attach documents in '''[[Layton_ServiceDesk_-_Settings_-_Company_Structure_-_Manage_End_User#Documents|Manage End User]]''' and view/delete documents in the '''[[Layton_ServiceDesk_-_Logging_A_New_Request#End_User_Details|Request Form]]'''.
 +
 
 +
==Default Date Format==
 +
If '''[[Layton ServiceDesk - Settings - System Settings - Application Settings#Allow Local Time|Allow Local Time]]''' is enabled, a global date and time format can be set for End Users.
 +
 
 +
==End User Parent Request Type==
 +
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
  
 
=Global Analyst Security=
 
=Global Analyst Security=
 
[[File:Lsd stgs sec global analyst sec.png|center|link=]]
 
[[File:Lsd stgs sec global analyst sec.png|center|link=]]
{| class="wikitable" border="1"
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==Close by Owner Only==
! style="background:#009999; width: 250px; color: #FFFFFF"|Setting
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If set to ''On'', only the Owner of the ticket will be able to change the status to a Closed status.
! style="background:#009999; width: 750px; color: #FFFFFF"|Description
+
 
|-
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==Hide User Log Off menu==
|Close by Owner Only
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If set to ''On'', this will hide the ''Log Off'' button [[File:Lsd btn logoff 20px.png|link=]] in the upper-right corner.
|If set to ''On'', only the Owner of the ticket will be able to change the status to a Closed status.
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|-
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==Default Comment Status==
|Hide User Log Off menu
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This specifies the default Status of a comment. ''Private'' is visible only to Users. ''Public'' is visible to both Users and End Users.
|If set to ''On'', this will hide the ''Log Off'' button [[File:Lsd btn logoff 20px.png|link=]] in the upper-right corner.
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|-
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==Analyst Minimum Password Length==
|Default Comment Status
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The minimum password length for Analysts is defined here. If set to ''0'', a blank password may be used.
|This specifies the default Status of a comment. Private is visible only to Users. Public is visible to both Users and End Users.
+
 
|-
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==Prevent User Edit Closed Requests==
|Analyst Minimum Password Length
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If set to ''On'', edits made to a closed request will not be saved. The request will require that it have an open status before changes can be saved.
|The minimum password length for Analysts is defined here. If set to ''0'', a blank password may be used.
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|-
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==Allow View Asset Internet History==
|Prevent User Edit Closed Requests
+
If set to ''On'', Analysts will have access to view Asset Internet History.
|If set to ''On'', edits made to a closed request will not be saved. The request will require that it have an open status before changes can be saved.
+
 
|-
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==Default Date Format==
|Allow View Asset Internet History
+
If '''[[Layton ServiceDesk - Settings - System Settings - Application Settings#Allow Local Time|Allow Local Time]]''' is enabled, a global date and time format can be set for Analysts and End Users. Analysts can also set their own preferred date and time format in '''[[Layton ServiceDesk - Analyst Settings#Date Format|Analyst Settings]]''' to override the global setting.
|If set to ''On'', Analysts will have access to view Asset Internet History.
+
 
|}
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==Allow Analyst Help==
 +
Like '''[[Layton ServiceDesk - General Settings - Security#Allow End User Help|Allow End User Help]]''', access to the help button in the toolbar can be enabled (''On'') or disabled (''Off'') for all Analysts. In addition, the ''Custom Link'' option will reveal a field in which a custom URL can be entered. By default, this is
 +
 
 +
    <nowiki>http://wiki.laytontechnology.com/</nowiki>
 +
 
 +
which is the link to the Layton Technology wiki. This can be changed to a different URL, for example, an intranet help site. If the setting is changed back to ''On'', the default URL will be launched when the button is clicked.
 +
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>

Latest revision as of 03:27, 28 February 2017

Btn back up.png Back to Contents

Contents

[edit] Overview

This section contains a range of system wide security settings. For individual Analyst restrictions, please refer to the article Manage Analyst.

The security settings are grouped into three tabs: General Security, Global Analyst Security and Global End User Security. Details of each setting are outlined below.

[edit] General Security

Lsd stgs sec gen sec.png

[edit] Audit Full Problem Description

Specifies whether the full request problem description is captured and can then be viewed under request history. If the option is set to Off, the description will be limited to 255 characters.

[edit] Allow Request Date Edit by

Determines who can change the date that a request was logged.

[edit] Close with Incomplete Tasks

Determines if an Analyst can close a Request, Problem or Change if there are incomplete Tasks.

[edit] Allow End User Login

Turns on or off the ability for End Users to login to Layton ServiceDesk. With this set to Off, the web portal is not available to End Users.

Btn back up.png Back to Contents

[edit] Global End User Security

Lsd stgs sec global eu sec.png


[edit] End User Page Refresh

Determines the how often the End User’s page will auto refresh

[edit] Confine End User Request Search to own Requests

If set to On, any Request search conducted by an End User will only return results related to their own Requests. If turned off, they can search all Requests.

[edit] End Users Attachments Delete

Determines whether End Users can delete attachments that have been uploaded to their requests

[edit] Hide End User Logoff Menu

Removes the End User’s logoff button. Usually used in conjunction with the NTLM auto logon feature

[edit] Allow End User Self Service

Determines whether the End Users can use the Self Service menu. If turned Off the Self Service menu will not be visible to the End Users

[edit] Allow End User Maintain Details

This turns on or off the ability for End Users to maintain their own account details. If turned off this menu item will not be visible to the End Users

[edit] Min End User Password Length

Sets the minimum password length the End Users can use

[edit] Allow End User Log New Requests

Turns on or off the End User menu option for Log New Request

[edit] Allow End User View Closed Requests

Turns on or off the End User menu option for My Closed Requests

[edit] Allow End User Search Requests

Turns on or off the End User menu option for Search Requests

[edit] End User Home Screen

Specifies the screen that the End User is delivered to when logged in

[edit] Prevent End User Edit Open Requests

Turns on or off the ability for End Users to edit their Requests once they have been saved. Also controls whether an End User can add a Comment. Adding a Comment is considered to be editing a request.

[edit] Restrict End User Request Classes

Turns on or off the ability for End Users to access Request Classes. For more see Request Classes. If turned Off, all End Users will have access to all Request Classes. If turned On, the Request Class access for the End Users may be defined in Manage End User.

[edit] Allow End User View Change

Turns on or off the ability for End Users to view Changes. The sys_eusername field must be added to the Change form in Form Design so the End User can view those Changes associated with him.

[edit] Allow End User View Problems

Turns on or off the ability for End Users to view Problems. The sys_eusername field must be added to the Change form in Form Design so the End User can view those Problems associated with him.

[edit] End User Default Login

Defunct feature.

[edit] End User Attachments

Turns on or off the ability of End Users to view attachments

[edit] End User Attachments Overwrite

Turns on or off the ability of End Users to upload and overwrite an existing attachment

[edit] Allow End User Self Registration

Turns on or off the ability for End Users to self register and therefore create their own account. If turned ON a “Register End User” button will be displayed on the main Layton ServiceDesk logon page.

[edit] Allow End User Change Password

Turns on or off the ability of End Users to change their password in Layton ServiceDesk. If turned Off the My Password menu item will not be visible.

[edit] Allow End Users View Open Requests

Turns on or off the End User menu option for My Open Requests

[edit] Allow End Users View All Requests

Turns on or off the End User menu option for All Requests

[edit] Allow End User Help

Turns on or off the Help button on the menu

[edit] Prevent End User Edit Closed Requests

Turns on or off the ability for End Users to edit their Requests after they are closed

[edit] Allow End Users to Close Requests

This option controls whether End Users are allowed to close Requests themselves or not.

[edit] End User Read Comments Notify

If set to On and an Analyst has added a public comment to the End User’s request that they have not read, a red exclamation mark will display on the comment icon indicating to the end user that there is an unread comment.

[edit] Allow End User Add Change

If set to On, End Users can add or create new Changes.

[edit] Allow End User Documents

Turns on or off the ability to attach documents in Manage End User and view/delete documents in the Request Form.

[edit] Default Date Format

If Allow Local Time is enabled, a global date and time format can be set for End Users.

[edit] End User Parent Request Type

Btn back up.png Back to Contents

[edit] Global Analyst Security

Lsd stgs sec global analyst sec.png

[edit] Close by Owner Only

If set to On, only the Owner of the ticket will be able to change the status to a Closed status.

[edit] Hide User Log Off menu

If set to On, this will hide the Log Off button Lsd btn logoff 20px.png in the upper-right corner.

[edit] Default Comment Status

This specifies the default Status of a comment. Private is visible only to Users. Public is visible to both Users and End Users.

[edit] Analyst Minimum Password Length

The minimum password length for Analysts is defined here. If set to 0, a blank password may be used.

[edit] Prevent User Edit Closed Requests

If set to On, edits made to a closed request will not be saved. The request will require that it have an open status before changes can be saved.

[edit] Allow View Asset Internet History

If set to On, Analysts will have access to view Asset Internet History.

[edit] Default Date Format

If Allow Local Time is enabled, a global date and time format can be set for Analysts and End Users. Analysts can also set their own preferred date and time format in Analyst Settings to override the global setting.

[edit] Allow Analyst Help

Like Allow End User Help, access to the help button in the toolbar can be enabled (On) or disabled (Off) for all Analysts. In addition, the Custom Link option will reveal a field in which a custom URL can be entered. By default, this is

   http://wiki.laytontechnology.com/

which is the link to the Layton Technology wiki. This can be changed to a different URL, for example, an intranet help site. If the setting is changed back to On, the default URL will be launched when the button is clicked.

Btn back up.png Back to Contents

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