Layton ServiceDesk - General Settings - Security

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<p align="right">[[File:btn_back_up.png|link=User Guide for AuditWizard]] [[User Guide for AuditWizard|<u>Back to Contents</u>]]</p>
  
 
=Global Analyst Security=
 
=Global Analyst Security=

Revision as of 00:01, 19 November 2013

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Contents

Overview

This section contains a range of system wide security settings. For individual Analyst restrictions, please refer to the article Manage Analyst.

The security settings are grouped into three tabs: General Security, Global Analyst Security and Global End User Security. Details of each setting are outlined below.

General Security

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Setting Description
Audit Full Problem Description Specifies whether the full request problem description is captured and can then be viewed under request history. If the option is set to Off, the description will be limited to 255 characters.
Allow Request Date Edit by Determines who can change the date that a request was logged.
Close with Incomplete Tasks Determines if an Analyst can close a Request, Problem or Change if there are incomplete Tasks.
Allow End User Login Turns on or off the ability for End Users to login to Layton ServiceDesk.

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Global End User Security

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Setting Description
End User Page Refresh Determines the how often the End User’s page will auto refresh
Confine End User Request Search to own Requests If turned ON any Request search conducted by the End Users will only return results related to their own Requests. If turned off they can search through all Requests in the system
Search or own Requests Users will only return results related to their own Requests. If turned off they can search through all Requests in the system
End Users Attachments Delete Determines whether End Users can delete attachments that have been uploaded to their requests
Hide End User Logoff Menu Removes the End User’s logoff button. Usually used in conjunction with the NTLM auto logon feature
Allow End User Self Service Determines whether the End Users can use the Self Service menu. If turned Off the Self Service menu will not be visible to the End Users
Allow End User Maintain Details This turns on or off the ability for End Users to maintain their own account details. If turned off this menu item will not be visible to the End Users
Min End User Password Length Sets the minimum password length the End Users can use
Allow End User Log New Requests Turns on or off the End User menu option for Log New Request
Allow End User View Closed Requests Turns on or off the End User menu option for My Closed Requests
Allow End User Search Requests Turns on or off the End User menu option for Search Requests
End User Home Screen Specifies the screen that the End User is delivered to when logged in
Prevent End User Edit Open Requests Turns on or off the ability for End Users to edit their Requests once they have been saved. Also controls whether an End User can add a Comment. Adding a Comment is considered to be editing a request.
Restrict End User Request Classes Turns on or off the ability for End Users to access Request Classes. For more see Request Classes. If turned Off, all End Users will have access to all Request Classes. If turned On, the Request Class access for the End Users may be defined in Manage End User.
Allow End User View Change Turns on or off the ability for End Users to view Changes. The sys_eusername field must be added to the Change form in Form Design so the End User can view those Changes associated with him.
End User Default Login Defunct feature.
End User Attachments Turns on or off the ability of End Users to view attachments
End User Attachments Overwrite Turns on or off the ability of End Users to upload and overwrite an existing attachment
Allow End User Self Registration Turns on or off the ability for End Users to self register and therefore create their own account. If turned ON a “Register End User” button will be displayed on the main Layton ServiceDesk logon page.
Allow End User Change Password Turns on or off the ability of End Users to change their password in Layton ServiceDesk. If turned Off the My Password menu item will not be visible.
Allow End Users View Open Requests Turns on or off the End User menu option for My Open Requests
Allow End Users View All Requests Turns on or off the End User menu option for All Requests
Allow End User Help Turns on or off the Help button on the menu
Prevent End User Edit Closed Requests Turns on or off the ability for End Users to edit their Requests after they are closed
Allow End Users to Close Requests This option controls whether End Users are allowed to close Requests themselves or not.
End User Read Comments Notify If set to On and an Analyst has added a public comment to the End User’s request that they have not read, a red exclamation mark will display on the comment icon indicating to the end user that there is an unread comment.

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Global Analyst Security

Setting Description
Close by Owner Only If set to On, only the Owner of the ticket will be able to change the status to a Closed status.
Hide User Log Off menu If set to On, this will hide the Log Off button Lsd btn logoff 20px.png in the upper-right corner.
Default Comment Status This specifies the default Status of a comment. Private is visible only to Users. Public is visible to both Users and End Users.
Analyst Minimum Password Length The minimum password length for Analysts is defined here. If set to 0, a blank password may be used.
Prevent User Edit Closed Requests If set to On, edits made to a closed request will not be saved. The request will require that it have an open status before changes can be saved.
Allow View Asset Internet History If set to On, Analysts will have access to view Asset Internet History.
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