Layton ServiceDesk - General Settings - Default Closed Periods
From Layton Support
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| − | + | This option allows you to specify the days that the ServiceDesk will not be working. These will be Public or Bank Holidays or specific days that the ServiceDesk will be closed. This ensures that Request escalation does not occur over closed periods. Weekends should not be specified here as they are more efficiently accounted for in '''[[Layton ServiceDesk™ - General Settings - Default Working Hours|Default Working Hours]]'''. | |
| − | This option allows you to specify the days that the ServiceDesk will not be working. These will be Public or Bank Holidays or specific days that the ServiceDesk will be closed. This ensures that Request escalation does not occur over closed periods. Weekends should not be specified here as they are more efficiently accounted for in | + | |
To create closed periods go to Administration > General Settings > Closed Periods and click the Add icon. A new Closed Period pop up dialog will appear with a blank start and end date/time. Enter the start and end date/time and save. | To create closed periods go to Administration > General Settings > Closed Periods and click the Add icon. A new Closed Period pop up dialog will appear with a blank start and end date/time. Enter the start and end date/time and save. | ||
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| + | =Related Articles= | ||
| + | *[[Layton ServiceDesk™ - General Settings - Default Working Hours|Default Working Hours]] | ||
| + | *[[Layton ServiceDesk™ - Settings - Libraries - Priority|Priority]] | ||
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 01:28, 3 October 2013
This option allows you to specify the days that the ServiceDesk will not be working. These will be Public or Bank Holidays or specific days that the ServiceDesk will be closed. This ensures that Request escalation does not occur over closed periods. Weekends should not be specified here as they are more efficiently accounted for in Default Working Hours.
To create closed periods go to Administration > General Settings > Closed Periods and click the Add icon. A new Closed Period pop up dialog will appear with a blank start and end date/time. Enter the start and end date/time and save.
