Layton ServiceDesk - General Settings - Business Rules
Overview
Business Rules perform If/Then tests with and/or operators.
Go to Administration > General Settings > Business Rules. To add a new rule, click the Add button 
and the following window is displayed:
Add a unique name for the new business rule, a short description and set a priority. To make this business rule active, you must check the Enabled Box. To define the If part of the rule, configure the Select Criteria section with the desired data field, condition, and the desired string to match. Multiple criteria can be entered in a single business rule. To set the rule to match all of the criteria, select Match All(AND). To set the rule to match any of the criteria, select Match Any(OR). To define the Then part of the rule, configure the Perform these actions section with the desired data field and what it should be set to. Click the Add button 
to save the rule.
