Layton ServiceDesk - General Settings - Business Rules
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
| − | To | + | To manage rules that perform '''IF/THEN''' tests with '''and/or''' operators, go to '''Administration | General Settings | Business Rules'''. To add a new rule, click [[File:Addplus.png|20px]] and the following window is displayed: |
| − | [[File:2011-02-21 1342.png]] | + | [[File:2011-02-21 1342.png|605px|center|thumb|Add Business Rules configuration]] |
| + | |||
| + | Add a unique name for the new business rule, a short description and set a priority. To make this business rule active, you must check the ''Enabled'' Box. To define the '''IF''' part of the rule, configure the ''Select Criteria'' section with the desired data field, condition, and the desired string to match. Multiple criteria can be entered in a single business rule. To set the rule to match '''ALL''' of the criteria, select ''Match All(AND)''. To set the rule to match '''ANY''' of the criteria, select ''Match Any(OR)''. To define the '''THEN''' part of the rule, configure the ''Perform these actions'' section with the desired data field and what it should be set to. | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 20:30, 1 March 2011
To manage rules that perform IF/THEN tests with and/or operators, go to Administration | General Settings | Business Rules. To add a new rule, click 20px and the following window is displayed:
Add a unique name for the new business rule, a short description and set a priority. To make this business rule active, you must check the Enabled Box. To define the IF part of the rule, configure the Select Criteria section with the desired data field, condition, and the desired string to match. Multiple criteria can be entered in a single business rule. To set the rule to match ALL of the criteria, select Match All(AND). To set the rule to match ANY of the criteria, select Match Any(OR). To define the THEN part of the rule, configure the Perform these actions section with the desired data field and what it should be set to.
