Layton ServiceDesk - FAQ - User Deletion

If an Analyst leaves your company or department they are very likely to have requests associated to them which would prevent their deletion. The persistence of their account is required for referential integrity but it also is highly unlikely that you will want all the associated requests to also be deleted.

However, you need to disable the analyst in order to free up that licence for his/her replacement.

• Please note that the menu items named below may appear differently if your Application Terms have been changed.

To Disable a User

1. Log in as an Administrator-level User
2. Select 'Manage User' within the 'Company Structure' section
3. Click the 'Settings' icon for the analyst you would like to disable
4. In the General Settings tab, change the Analyst Disabled setting to 'Yes'

Repeat this process for any other Analysts you would like to disable.

To Disable an End User

1. Log in as an Administrator-level User
2. Select 'Manage End User' within the 'Company Structure' section
3. Click the 'Disable' tick box for the End User you would like to disable