Layton ServiceDesk - FAQ - System Requirements

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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
==Hardware Recommendations==
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=Hardware Recommendations=
  
 
*Minimum Pentium 4 1.0GHz
 
*Minimum Pentium 4 1.0GHz
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*50-75 MB Disk Space for the program installation but allow at least 500 MB for database growth and folder structure growth (i.e. attachments, exports, etc.).
 
*50-75 MB Disk Space for the program installation but allow at least 500 MB for database growth and folder structure growth (i.e. attachments, exports, etc.).
  
==Software Requirements==
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=Software Requirements=
  
Layton ServiceDesk™ is a 100% Web-based application and has been designed to be:
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Layton ServiceDesk is a 100% Web-based application and has been designed to be:
  
 
*Installed on any Windows based operating system XP or higher
 
*Installed on any Windows based operating system XP or higher
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*.NET Framework 3.5  
 
*.NET Framework 3.5  
  
==Ports==
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=Ports=
  
 
These are default ports and are the supported ones. Use different ports under your own advisement.
 
These are default ports and are the supported ones. Use different ports under your own advisement.
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*1433: SQL Server  
 
*1433: SQL Server  
  
==Recommended Screen Resolution==
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=Recommended Screen Resolution=
  
Layton ServiceDesk™ can support any screen resolution as the application is fully configurable.  
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Layton ServiceDesk can support any screen resolution as the application is fully configurable.  
  
Out of the box we have configured Layton ServiceDesk™ for the following resolutions.
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Out of the box we have configured Layton ServiceDesk for the following resolutions.
  
 
*Analysts: 1280 x 1024  
 
*Analysts: 1280 x 1024  
 
*End User: 800 x 600
 
*End User: 800 x 600
  
==Upgrading from HelpBox==
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=Upgrading from HelpBox=
  
 
Your database can be imported during the installation process. The HelpBox database version must be 5.0.5 or higher.
 
Your database can be imported during the installation process. The HelpBox database version must be 5.0.5 or higher.
  
==Integration with AuditWizard==
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=Integration with AuditWizard=
  
 
In order to connect Layton ServiceDesk to AuditWizard, your AuditWizard installation must be v8.1.4 or higher.
 
In order to connect Layton ServiceDesk to AuditWizard, your AuditWizard installation must be v8.1.4 or higher.
  
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>

Revision as of 03:56, 3 August 2016

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Contents

Hardware Recommendations

  • Minimum Pentium 4 1.0GHz
  • 2GB RAM
  • 50-75 MB Disk Space for the program installation but allow at least 500 MB for database growth and folder structure growth (i.e. attachments, exports, etc.).

Software Requirements

Layton ServiceDesk is a 100% Web-based application and has been designed to be:

  • Installed on any Windows based operating system XP or higher
  • Accessed by any device running, IE, Firefox, Chrome or Safari, including mobile devices
  • Supports 32- and 64-bit Windows operating systems
  • Exchange Server 2003, 2008 & 2010. SMTP, POP3, IMAP

The system architecture requires:

  • Microsoft SQL Server 2000 or higher

or

  • Microsoft SQL Server Express 2005 or higher
  • Microsoft Internet Information Server (IIS) version 6 or later
  • .NET Framework 3.5

Ports

These are default ports and are the supported ones. Use different ports under your own advisement.

  • 80: Web, for the web application
  • 135: IIS Integrated Authentication
  • 389: LDAP, for importing user names from an LDAP directory and for authentication
  • 1433: SQL Server

Recommended Screen Resolution

Layton ServiceDesk can support any screen resolution as the application is fully configurable.

Out of the box we have configured Layton ServiceDesk for the following resolutions.

  • Analysts: 1280 x 1024
  • End User: 800 x 600

Upgrading from HelpBox

Your database can be imported during the installation process. The HelpBox database version must be 5.0.5 or higher.

Integration with AuditWizard

In order to connect Layton ServiceDesk to AuditWizard, your AuditWizard installation must be v8.1.4 or higher.

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